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- Tasks: Provide top-notch IT support and resolve tech issues for VIP clients.
- Company: Leading construction engineering firm with a focus on innovation.
- Benefits: Competitive salary, great work environment, and opportunities for growth.
- Why this job: Join a dynamic team and make a difference in client satisfaction.
- Qualifications: Experience with Windows OS, Active Directory, and excellent communication skills.
- Other info: Fast-paced role with plenty of opportunities to learn and advance.
The predicted salary is between 36000 - 60000 £ per year.
A leading construction engineering business is seeking a proactive 2nd Line Engineer to join their IT department in Greater London. This role is client-facing, requiring strong communication skills and the ability to resolve issues across various hardware and software systems.
Responsibilities include:
- Providing end-user support
- Managing workflows through the ITSM system
- Supporting SIP/VOIP systems
The ideal candidate should have proficiency in Windows OS, Active Directory, and Microsoft Teams, along with strong problem-solving and customer service skills.
On‐Site 2nd Line IT Engineer – VIP Support in London employer: Context Recruitment
Contact Detail:
Context Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On‐Site 2nd Line IT Engineer – VIP Support in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've tackled IT challenges in the past.
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common questions for IT roles and make sure you can articulate your problem-solving process clearly.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace On‐Site 2nd Line IT Engineer – VIP Support in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows OS, Active Directory, and Microsoft Teams. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 2nd Line Engineer role. Share specific examples of how you've resolved IT issues in the past and how you’ve provided excellent customer service.
Show Off Your Communication Skills: Since this role is client-facing, we need to see your strong communication skills in action. Whether it’s in your CV or cover letter, make sure to demonstrate how you effectively communicate technical information to non-technical users.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Context Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Active Directory, and Microsoft Teams. Be ready to discuss how you've used these systems in past roles and be prepared for technical questions that test your problem-solving skills.
✨Show Off Your Communication Skills
Since this role is client-facing, practice explaining complex IT concepts in simple terms. Think of examples where you've successfully communicated with non-technical users and resolved their issues effectively.
✨Familiarise Yourself with ITSM Systems
Get a good grasp of IT Service Management (ITSM) processes. Be ready to talk about how you’ve managed workflows in previous positions and how you prioritise tasks to ensure timely support.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your troubleshooting abilities. Think through common issues you might encounter in VIP support and how you would approach resolving them, showcasing your customer service skills.
