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- Tasks: Provide top-notch IT support and resolve technical issues for users and VIPs.
- Company: Join a leading construction engineering business with a supportive IT team.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Why this job: Make a real impact by solving tech challenges and supporting your colleagues.
- Qualifications: Experience in IT support, strong communication skills, and problem-solving abilities.
- Other info: Opportunity for career growth in a fast-paced, client-facing role.
The predicted salary is between 32000 - 48000 £ per year.
The IT department within a leading construction engineering business is seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department.
You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors, and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach, and the ability to explain technical issues clearly to non-technical users are essential.
Key Responsibilities:- Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face
- Prioritise and manage workflow through the ITSM system (ServiceNow)
- Conduct on-site technical investigations and elevate issues to ensure timely resolution
- Collaborate with IT team members and support 1st and 2nd line IT teams
- Install, update, maintain, and support various software packages and hardware
- Perform Active Directory administration and deploy software via Endpoint Manager
- Support SIP/VOIP telephony and video conference systems
- Configure and support iOS/Android mobile devices and 4G/5G dongles
- Assist with IT projects and maintain technical documentation
- Microsoft certifications (desired)
- Experience with ITSM systems
- Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams
- Understanding of anti-virus products, web gateway filtering, and networking concepts
- Strong communication, problem-solving, and customer service skills
- Ability to work under pressure and prioritise tasks effectively
2nd Line Engineer in London employer: Context Recruitment
Contact Detail:
Context Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on a 2nd Line Engineer role that’s not even advertised yet!
✨Tip Number 2
Practice your communication skills! Since this role involves explaining technical issues to non-techies, try role-playing with a friend. The clearer you can convey your thoughts, the better your chances of impressing during interviews.
✨Tip Number 3
Show off your problem-solving skills! Prepare some examples of how you've tackled tricky IT issues in the past. Being able to demonstrate your analytical prowess will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that 2nd Line Engineer gig. Plus, it shows you’re serious about joining our team and makes it easier for us to find your application.
We think you need these skills to ace 2nd Line Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Engineer role. Highlight your experience with ITSM systems, Windows Operating Systems, and any relevant Microsoft certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your problem-solving skills and how you can communicate technical issues clearly to non-technical users. We love a good story!
Show Off Your Communication Skills: Since this role involves client-facing interactions, make sure to showcase your communication skills in your application. Whether it's through your CV or cover letter, let us know how you effectively engage with stakeholders and users.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Context Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Operating Systems, Active Directory, and Office 365. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had.
✨Show Off Your Communication Skills
Since this role involves client-facing interactions, practice explaining technical concepts in simple terms. You might want to prepare a few examples where you successfully communicated complex issues to non-technical users.
✨Familiarise Yourself with ITSM Systems
Get comfortable with ITSM systems like ServiceNow. If you have experience using it, be prepared to share specific instances where you managed workflows or resolved issues through the platform.
✨Demonstrate Problem-Solving Abilities
Think of a few scenarios where you faced technical challenges and how you approached solving them. Highlight your analytical skills and how you prioritised tasks under pressure, as this will show you're ready for the fast-paced environment.
