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- Tasks: Provide top-notch technical support and troubleshoot incidents in a collaborative team.
- Company: Leading IT Managed Service Provider in London with a focus on customer service excellence.
- Benefits: Salary up to £30,000 PA, flexible work options, and ongoing training opportunities.
- Why this job: Kickstart your IT career with growth potential to 2nd/3rd Line roles.
- Qualifications: Experience in IT services and strong communication skills are essential.
- Other info: Enjoy a dynamic work environment with a focus on professional development.
The predicted salary is between 24000 - 36000 £ per year.
A leading IT Managed Service Provider in London is looking for a motivated 1st Line Engineer to join their team. You will provide first-class technical support, working in a collaborative environment focused on customer service excellence.
Responsibilities include:
- Troubleshooting incidents
- Documenting solutions
- Assisting on projects
The ideal candidate has experience in IT services, excellent communication skills, and is eager to engage in ongoing training opportunities. This role offers a salary of up to £30,000 PA and flexibility with 1 day WFH per week.
1st Line IT Engineer – Growth Path to 2nd/3rd Line in London employer: Context Recruitment
Contact Detail:
Context Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Engineer – Growth Path to 2nd/3rd Line in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common IT support questions your way. The more comfortable you are, the better you'll shine when it’s your turn to impress the hiring team.
✨Tip Number 3
Show off your passion for tech! During interviews, share your experiences with troubleshooting and any projects you've worked on. Let them see that you're not just looking for a job, but a chance to grow in the IT field.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace 1st Line IT Engineer – Growth Path to 2nd/3rd Line in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT services and customer support. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you’re excited about joining our team and how you can contribute to our customer service excellence.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Context Recruitment
✨Know Your Tech Basics
Make sure you brush up on your fundamental IT knowledge. Be ready to discuss common troubleshooting techniques and tools you've used in the past. This will show that you're not just a theory person but someone who can apply their skills practically.
✨Show Off Your Communication Skills
Since this role emphasises customer service, practice explaining technical concepts in simple terms. You might be asked to describe how you would help a non-technical user with an issue, so think about examples from your past experiences.
✨Demonstrate Your Team Spirit
This position is all about collaboration, so be prepared to talk about times you've worked effectively in a team. Highlight any projects where you contributed to a group effort, as this will resonate well with the interviewers.
✨Express Your Eagerness to Learn
The company values ongoing training, so share your enthusiasm for professional development. Mention any courses or certifications you're interested in pursuing, and how you plan to stay updated with the latest IT trends.
