At a Glance
- Tasks: Gather and analyse business requirements to drive digital transformation initiatives.
- Company: Leading Managed Services provider with a focus on innovation.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Fast-paced, collaborative environment with excellent career advancement potential.
- Why this job: Be the vital link in transforming customer-facing platforms and enterprise systems.
- Qualifications: Experience with Microsoft Dynamics 365 and strong analytical skills.
The predicted salary is between 50000 - 55000 £ per year.
A leading Managed Services provider is looking to appoint an experienced Business Analyst on a fixed-term contract. This is an excellent opportunity to contribute to key digital transformation initiatives, working across customer-facing platforms and enterprise systems, including Microsoft Dynamics 365, within a fast-paced and collaborative environment. As a Business Analyst, you will act as the vital link between business stakeholders and technical delivery teams, ensuring business requirements are clearly defined and successfully delivered.
Key responsibilities
- Gather, analyse and document business requirements, translating them into user stories and functional specifications
- Work closely with DevOps and cross‑functional teams to design and deliver scalable digital solutions
- Support the delivery of customer self‑service platforms, integrated with third‑party providers
- Apply your knowledge of CRM, ERP and billing platforms and architectures to ensure solutions align with wider system landscapes
- Drive process improvement initiatives through API integration and automation
- Identify opportunities to optimise complex operational processes, including multi‑line and multi‑site service environments
- Build and maintain effective relationships with stakeholders at all levels
Key Skills & Experience
- Proven experience as a Business Analyst within digital transformation environments
- Strong experience with Microsoft Dynamics 365 (D365) or similar enterprise platforms
- Solid understanding and awareness of CRM, ERP and billing platforms and architectures
- Experience working in Agile / DevOps delivery environments
- Strong skills in requirements gathering, process mapping and user story development
- Experience delivering customer‑facing digital solutions, such as portals or self‑service platforms
- Demonstrable experience with API integrations, automation and process optimisation
- Excellent stakeholder engagement and communication skills
Must be eligible to work in the UK.
Business Analyst in Leeds employer: Context Recruitment
Join a leading Managed Services provider in Leeds, where you will thrive in a dynamic and collaborative work culture that prioritises innovation and employee growth. With a focus on digital transformation initiatives, this role offers the chance to work with cutting-edge technologies like Microsoft Dynamics 365, while enjoying a hybrid working model that promotes work-life balance and professional development opportunities.
