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- Tasks: Log and manage tickets, resolve hardware/software issues, and configure new tech.
- Company: Leading construction engineering firm with a proactive IT department.
- Benefits: Competitive daily rate, potential contract extension, and hands-on experience.
- Why this job: Join a dynamic team and enhance your IT skills in a fast-paced environment.
- Qualifications: Experience in helpdesk roles, Windows OS, Active Directory, and ticket management.
- Other info: Opportunity for growth and learning in a supportive workplace.
The predicted salary is between 28000 - 42000 £ per year.
A highly proactive and analytical service desk engineer for initial 3 month contracts. You will be based from their Crewe location.
Responsibilities:
- Logging of tickets and managing through to resolution (both hardware and software)
- Installation and configuration of new hardware, software, and services
Qualifications and Experience:
- Solid understanding of helpdesk responsibilities, procedures, policies, and workflows
- Ability to work effectively under pressure
- Experience supporting the following:
- Windows OS Support (Windows 10)
- Active Directory and Office 365 Admin
- Microsoft Teams
- Supporting AV products
- Ideally an understanding of web gateway filtering
- An understanding of networking concepts including support of VPNs
- Experience working on a Service Desk / management and prioritization of ticket queues
Service Desk Engineer in Crewe employer: Context Recruitment
Contact Detail:
Context Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer in Crewe
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in IT or construction engineering. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Windows OS support, Active Directory, and any other relevant tech. We want you to shine when they ask about your experience!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share examples of how you've tackled tricky service desk issues in the past. This will demonstrate your analytical abilities and proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join us directly!
We think you need these skills to ace Service Desk Engineer in Crewe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows OS, Active Directory, and Office 365. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Engineer role. Mention your proactive approach and analytical skills, and how they’ll benefit our team.
Showcase Your Helpdesk Experience: We’re looking for someone who understands helpdesk responsibilities inside out. Be sure to detail your experience managing ticket queues and resolving issues under pressure. This will show us you can handle the demands of the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Context Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Active Directory, and Office 365. Be ready to discuss how you've handled support tickets in the past, especially with hardware and software issues. The more specific examples you can provide, the better!
✨Demonstrate Your Problem-Solving Skills
Prepare to showcase your analytical skills by discussing how you've resolved complex issues under pressure. Think of a few scenarios where you had to troubleshoot effectively and be ready to walk through your thought process during the interview.
✨Familiarise Yourself with Their Environment
Research the company’s IT environment and any specific tools they use. If they mention AV products or web gateway filtering, have a basic understanding of these concepts so you can engage in a meaningful conversation about them.
✨Show Your Team Spirit
Service Desk roles often require collaboration. Be prepared to talk about how you work within a team, manage ticket queues, and prioritise tasks. Highlight any experience you have in a similar environment to show that you can hit the ground running.