At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for users and VIPs.
- Company: Join a leading construction engineering firm with a supportive IT team.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Great opportunity for career growth in a fast-paced industry.
- Why this job: Make a real impact by solving tech problems and supporting your colleagues.
- Qualifications: Experience in IT support, strong communication skills, and problem-solving abilities.
The predicted salary is between 30000 - 42000 £ per year.
This range is provided by Context Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Overview: The IT department within a leading construction engineering business is seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors, and ensuring the delivery of a consistently high level of IT support across the business. This position is also customer-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach, and the ability to explain technical issues clearly to non-technical users are essential.
Key Responsibilities:
- Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face.
- Prioritise and manage workflow through the ITSM system (ServiceNow).
- Conduct on-site technical investigations and escalate issues to ensure timely resolution.
- Collaborate with IT team members and support 1st and 2nd line IT teams.
- Install, update, maintain, and support various software packages and hardware.
- Perform Active Directory administration and deploy software via Endpoint Manager.
- Support SIP/VOIP telephony and video conference systems.
- Configure and support iOS/Android mobile devices and 4G/5G dongles.
- Assist with IT projects and maintain technical documentation.
Qualifications and Skills:
- Microsoft certifications (desired).
- Experience with ITSM systems.
- Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams.
- Understanding of anti-virus products, web gateway filtering, and networking concepts.
- Strong communication, problem-solving, and customer service skills.
- Ability to work under pressure and prioritise tasks effectively.
Seniority Level: Associate
Employment Type: Full-time
Job Function: Information Technology
Industries: IT Services and IT Consulting, Engineering Services, and Construction
2nd Line IT Support Engineer in Crewe employer: Context Recruitment
Join a dynamic and rapidly growing organisation in London, where you will be part of a dedicated M&A team that values collaboration and innovation. With a hybrid working model, competitive daily rates, and a strong focus on employee development, this role offers a unique opportunity to contribute to meaningful business transformations while enjoying a supportive work culture that encourages professional growth and engagement across both business and technology domains.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Engineer in Crewe
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Context Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Context Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Context Recruitment!
✨Direct Apply to Context Recruitment
Let's not forget to apply directly through the Context Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line IT Support Engineer in Crewe
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Context Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Context Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Context Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
