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- Tasks: Provide top-notch IT support and resolve technical issues for users and VIPs.
- Company: Join a leading construction engineering firm with a supportive IT team.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Why this job: Make a real impact by solving tech problems and supporting your colleagues.
- Qualifications: Experience in IT support, strong communication skills, and problem-solving abilities.
- Other info: Great opportunity for career growth in a fast-paced industry.
The predicted salary is between 30000 - 42000 £ per year.
This range is provided by Context Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Overview: The IT department within a leading construction engineering business is seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors, and ensuring the delivery of a consistently high level of IT support across the business. This position is also customer-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach, and the ability to explain technical issues clearly to non-technical users are essential.
Key Responsibilities:
- Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face.
- Prioritise and manage workflow through the ITSM system (ServiceNow).
- Conduct on-site technical investigations and escalate issues to ensure timely resolution.
- Collaborate with IT team members and support 1st and 2nd line IT teams.
- Install, update, maintain, and support various software packages and hardware.
- Perform Active Directory administration and deploy software via Endpoint Manager.
- Support SIP/VOIP telephony and video conference systems.
- Configure and support iOS/Android mobile devices and 4G/5G dongles.
- Assist with IT projects and maintain technical documentation.
Qualifications and Skills:
- Microsoft certifications (desired).
- Experience with ITSM systems.
- Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams.
- Understanding of anti-virus products, web gateway filtering, and networking concepts.
- Strong communication, problem-solving, and customer service skills.
- Ability to work under pressure and prioritise tasks effectively.
Seniority Level: Associate
Employment Type: Full-time
Job Function: Information Technology
Industries: IT Services and IT Consulting, Engineering Services, and Construction
2nd Line IT Support Engineer in Crewe employer: Context Recruitment
Contact Detail:
Context Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Engineer in Crewe
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend IT meetups, or join online forums. You never know who might have a lead on that perfect 2nd Line IT Support Engineer role.
✨Tip Number 2
Practice your communication skills! Since this role involves explaining tech stuff to non-techies, try role-playing with friends or family. The clearer you can explain things, the better you'll connect with potential employers.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share examples of how you've tackled tricky IT issues in the past. This will demonstrate your analytical mindset and proactive approach.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace 2nd Line IT Support Engineer in Crewe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the job description. We want to see how your background fits with the 2nd Line IT Support Engineer role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Be sure to mention your communication skills and how you can help us deliver top-notch IT support.
Show Off Your Technical Skills: We’re looking for someone who knows their stuff! Make sure to include any relevant certifications or experiences with tools like Active Directory, ServiceNow, and Microsoft Teams. This will help us see your technical prowess right away.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Context Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Operating Systems, Active Directory, and Office 365. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting techniques you've employed.
✨Show Off Your Communication Skills
Since this role involves explaining technical issues to non-technical users, practice articulating complex concepts in simple terms. You might even want to prepare a few examples of how you've successfully communicated with users in the past.
✨Familiarise Yourself with ITSM Systems
Get comfortable with ITSM systems like ServiceNow. If you have experience using it, be prepared to share specific instances where you managed workflows or resolved issues effectively through the platform.
✨Demonstrate Your Problem-Solving Skills
Think of a few challenging IT problems you've faced and how you resolved them. Be ready to walk the interviewer through your thought process, as they’ll want to see your analytical skills in action.
