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- Tasks: Provide top-notch IT support and resolve technical issues for users and VIPs.
- Company: Join a leading construction engineering business with a strong IT department.
- Benefits: Competitive salary of £40,000, professional development, and a supportive work environment.
- Why this job: Be the go-to tech guru and make a real difference in a dynamic team.
- Qualifications: Experience in IT support, strong communication skills, and proficiency in Windows and Office 365.
- Other info: Autonomous role with opportunities for growth and collaboration with a centralised IT team.
The predicted salary is between 32000 - 48000 £ per year.
If your skills, experience, and qualifications match those in this job overview, do not delay your application.
£40,000 PA
The IT department within a leading construction engineering business is seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department.
You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors, and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach, and the ability to explain technical issues clearly to non-technical users are essential.
Key Responsibilities:- Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face
- Prioritise and manage workflow through the ITSM system (ServiceNow)
- Conduct on-site technical investigations and escalate issues to ensure timely resolution
- Collaborate with IT team members and support 1st and 2nd line IT teams
- Install, update, maintain, and support various software packages and hardware
- Perform Active Directory administration and deploy software via Endpoint Manager
- Support SIP/VOIP telephony and video conference systems
- Configure and support iOS/Android mobile devices and 4G/5G dongles
- Assist with IT projects and maintain technical documentation
- Microsoft certifications (desired)
- Experience with ITSM systems
- Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams
- Understanding of anti-virus products, web gateway filtering, and networking concepts
- Strong communication, problem-solving, and customer service skills
- Ability to work under pressure and prioritise tasks effectively
2Nd Line Engineer in Crewe employer: Context Recruitment
Contact Detail:
Context Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2Nd Line Engineer in Crewe
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios you might face as a 2nd Line Engineer. We recommend setting up mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website where you can highlight your projects, certifications, and any relevant experience. This gives potential employers a clear view of what you bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2Nd Line Engineer in Crewe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Engineer role. Highlight relevant experience and skills that match the job description, like your expertise in Windows Operating Systems and Active Directory. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your problem-solving skills and how you’ve successfully supported users in the past. Let us know what excites you about working with us at StudySmarter!
Show Off Your Communication Skills: Since this role involves client-facing interactions, make sure to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share an example of how you've explained technical issues to non-technical users before. We love seeing that ability!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter. We can’t wait to hear from you!
How to prepare for a job interview at Context Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Operating Systems, Active Directory, and Office 365. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had.
✨Show Off Your Communication Skills
Since this role involves client-facing interactions, practice explaining technical issues in simple terms. You might want to prepare a few examples where you successfully communicated complex ideas to non-technical users.
✨Familiarise Yourself with ITSM Systems
Get comfortable with ITSM systems like ServiceNow. If you have experience using it, be prepared to share specific instances where you managed workflows or resolved issues through the platform.
✨Demonstrate Problem-Solving Prowess
Think of a few challenging technical problems you've solved in the past. Be ready to walk the interviewer through your thought process and the steps you took to reach a resolution, showcasing your analytical skills.
