Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage incidents and support change processes while enhancing service delivery.
- Company: Dynamic tech services provider in Corsham with a focus on customer service.
- Benefits: Hybrid working options after training and a 10-month fixed-term contract.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a vibrant team and make a difference in IT service delivery.
- Qualifications: Background in IT customer support and ITIL Foundation Certification required.
The predicted salary is between 30000 - 42000 £ per year.
A dynamic technology services provider in Corsham is seeking a Customer Service Representative to enhance service delivery. You will manage incidents, support change processes, and communicate effectively with stakeholders.
Ideal candidates have a background in IT customer support and an ITIL Foundation Certification. This role offers a 10-month fixed-term contract with hybrid working options after training.
Hybrid IT Service Desk Specialist - Incidents & Change in Corsham employer: Context Recruitment
Contact Detail:
Context Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid IT Service Desk Specialist - Incidents & Change in Corsham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to IT service desk roles. Think about how you’d handle incidents and support change processes, and be ready to share your experiences. We want you to shine!
✨Tip Number 3
Show off your ITIL knowledge! Brush up on the key concepts and be prepared to discuss how they apply to real-world scenarios. This will demonstrate your commitment and understanding of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Hybrid IT Service Desk Specialist - Incidents & Change in Corsham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT customer support and any relevant certifications, like ITIL. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Hybrid IT Service Desk Specialist role and how your background makes you a perfect fit. Keep it friendly and professional!
Showcase Your Communication Skills: Since this role involves communicating with stakeholders, make sure your application reflects your ability to convey information clearly. We love candidates who can express themselves well, both in writing and verbally!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Context Recruitment
✨Know Your ITIL Basics
Make sure you brush up on your ITIL Foundation knowledge. Be ready to discuss how ITIL principles apply to incident management and change processes, as this will show your understanding of the framework and its relevance to the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully managed customer queries or incidents. Highlight your communication skills and how you effectively resolved issues, as this is crucial for a Customer Service Representative.
✨Familiarise Yourself with the Company
Research the technology services provider in Corsham. Understand their services, culture, and any recent news. This will help you tailor your answers and demonstrate genuine interest in the company during the interview.
✨Prepare Questions for Them
Think of insightful questions to ask at the end of the interview. Inquire about their approach to service delivery or how they support employee development. This shows that you’re engaged and serious about the opportunity.