Service Delivery Manager in City of London

Overview

IT Service Delivery Manager – Mergers & Acquisitions

Salary: 80,000 – 90,000

A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years.

Reporting directly into the Head of IT, you will oversee a team dedicated to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long-term impact.

Responsibilities

• Lead a specialist M&A IT team
• Own end-to-end IT delivery during acquisitions: due diligence to post-integration
• Assess target company IT environments, risks and compatibility
• Create and manage IT integration/separation plans, including TSAs and roadmaps
• Oversee data migration, infrastructure alignment and app rationalisation
• Ensure uninterrupted IT services and maintain high SLA performance
• Manage IT incidents, requests, changes and problems (ITIL framework)
• Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops)
• Coordinate with external vendors and manage service contracts
• Ensure regulatory, legal and cybersecurity compliance during transitions
• Capture lessons learned and improve playbooks for future M&A initiatives
• Support change management, onboarding and documentation across projects
• London based (initially 4 days per week onsite, dropping to 3 once passed probation)

Requirements

• Extensive experience in IT service delivery/operations within M&A environments
• Strong grasp of ITIL practices and service management tools (e.g. ServiceNow)
• Experience with complex IT integrations, carve-outs and cloud migrations
• Excellent stakeholder and vendor management skills
• PRINCE2 or equivalent project management expertise
• Knowledge of enterprise IT environments (Azure/AWS, networking, cybersecurity)
• Ideally ITIL v4 Intermediate+ certified
• Background in infrastructure, enterprise architecture or transformation will be highly favoured