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For Companies At a Glance
- Tasks: Provide 1st line support and troubleshoot IT issues for diverse clients.
- Company: Leading IT Managed Service Provider with a strong reputation.
- Benefits: Up to £30,000 salary, training funding, and flexible work options.
- Why this job: Join a fun team and grow your tech skills in a dynamic environment.
- Qualifications: Experience in 1st Line support and excellent customer service skills.
- Other info: Opportunity for career progression into 2nd and 3rd line roles.
The predicted salary is between 24000 - 36000 £ per year.
A well established and leading IT Managed Service Provider is seeking a motivated and technically driven 1st Line Engineer to join them on a permanent basis. Established over 20 years ago, our client has become a leader in their field and has developed an excellent reputation within industry for providing a vast range of IT services with their clients being at the centre of everything they do. They work with a wide range of clients, of varying sizes and demands, across London and the Home Counties.
You’ll be working within a dynamic and well-established team providing 1st line support across an array of different clients, internal systems and management. This role will allow you to quickly establish yourself within the team and will give you the opportunity to gain exposure to 2nd Line responsibilities and eventually 3rd line/project work. Our client has created a hard-working yet fun and collaborative environment, they pride themselves on not just providing first class technical solutions but doing this with an exemplary level of customer service.
Responsibilities
- Provide 1st (and some 2nd) line support by remotely troubleshooting, resolving and escalating incidents
- Answer service desk calls and log tickets on their PSA (Professional Services Automation software)
- Provide regular and clear communication with customers regarding ticket status and expected resolution times.
- Produce and maintain accurate technical documentation
- Assist with the deployment of client and internal projects when required
Requirements
- Previous experience working within a 1st Line role, ideally within an IT Services environment
- Possess excellent customer service skills, with the ability to break down technical terms
- Excellent troubleshooting, analytical and problem solving skills
- Exposure/troubleshooting experience with some of the following technologies: Windows 10 and 11, Microsoft Office and Microsoft 365 products (including Exchange Online, SharePoint, Teams and OneDrive), mobile devices.
- Basic hardware knowledge
In return, they are offering up to 30,000 PA (depending on experience) plus numerous other benefits, including funding further training/certifications. Standard office hours (Office location - Central London) 1 day per week WFH.
1st Line Engineer in City of London employer: Context Recruitment
Contact Detail:
Context Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Engineer in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, attend meetups, and join online forums. You never know who might have the inside scoop on a 1st Line Engineer role or can refer you directly.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your troubleshooting prowess during interviews. Bring examples of how you've resolved issues in the past, especially with Windows 10/11 or Microsoft 365 products.
✨Tip Number 3
Be proactive! If you see a job listing that excites you, don’t just wait for the application process. Reach out to the hiring manager or recruiter via LinkedIn to express your interest and ask any questions you might have.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and showcase your customer service skills. Plus, it’s a great way to ensure your application gets noticed!
We think you need these skills to ace 1st Line Engineer in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous 1st Line support roles and any relevant technologies you've worked with, like Windows 10 or Microsoft 365.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for IT and customer service. Mention why you want to join our team at StudySmarter and how you can contribute to our collaborative environment.
Show Off Your Troubleshooting Skills: In your application, give examples of how you've successfully resolved technical issues in the past. This will demonstrate your analytical and problem-solving abilities, which are key for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Context Recruitment
✨Know Your Tech
Brush up on your knowledge of Windows 10 and 11, Microsoft Office, and Microsoft 365 products. Be ready to discuss how you've used these technologies in previous roles, as this will show your technical competence and familiarity with the tools they'll expect you to support.
✨Customer Service is Key
Since this role heavily involves customer interaction, prepare examples that showcase your excellent customer service skills. Think about times when you resolved a customer's issue or communicated effectively under pressure, as this will highlight your ability to provide top-notch support.
✨Practice Troubleshooting Scenarios
Anticipate common technical issues you might face in a 1st Line Engineer role and practice explaining how you would troubleshoot them. This could include anything from software installation problems to connectivity issues. Being able to articulate your thought process will impress your interviewers.
✨Show Enthusiasm for Learning
Express your eagerness to grow within the company, especially regarding exposure to 2nd and 3rd line responsibilities. Mention any relevant training or certifications you're interested in pursuing, as this demonstrates your commitment to professional development and aligns with their supportive environment.
