At a Glance
- Tasks: Lead IT change governance and improve service stability in a dynamic tech environment.
- Company: A leading engineering and construction business with a focus on innovation.
- Benefits: Competitive salary, hybrid work model, and comprehensive benefits package.
- Other info: Join a collaborative team and grow your career in a fast-paced industry.
- Why this job: Make a real impact by managing technology changes and enhancing operational efficiency.
- Qualifications: Experience in Change, Release, and Problem Management with strong ITIL knowledge.
The predicted salary is between 70000 - 80000 £ per year.
- Change, Release & Problem Manager
- London / Hybrid
A leading engineering and construction business is looking for an experienced Change, Release & Problem Manager to join its growing IT team.
This is a fantastic opportunity to take ownership of IT change governance, release planning, and problem management across a complex technology environment.
You'll play a key role in improving service stability, reducing operational risk, and ensuring technology changes are delivered successfully with minimal business disruption.
You’ll be responsible for managing and continuously improving the organisation's Change, Release, and Problem Management processes, working closely with IT teams, business stakeholders, projects, and third‑party suppliers.
Responsibilities
- Managing the end-to-end Change Management process and leading CAB meetings.
- Coordinating technology releases, deployments, and release schedules.
- Driving Problem Management activities, root cause analysis, and service improvement initiatives.
- Ensuring new and changed services transition smoothly into operational support.
- Maintaining and improving Change, Release, and Problem processes within Service Now.
- Producing governance reporting, KPIs, and management information.
- Working with suppliers and managed service providers to ensure changes are delivered in line with agreed standards.
- Supporting major technology transformation, cloud, migration, and business integration programmes.
Experience required
- Proven experience in Change, Release, and Problem Management.
- Strong knowledge of ITIL-based service management practices.
- Hands‑on experience with Service Now Change, Release, and Problem Management modules.
- Experience chairing CAB meetings and managing governance processes.
- Experience working with third‑party suppliers and managed service providers.
- A good understanding of infrastructure, cloud, applications, and end‑user technologies.
- Strong stakeholder management, communication, and problem‑solving skills.
- Experience supporting large‑scale technology change or transformation initiatives.
Desirable
- ITIL certification or Change Management qualification.
- Experience within a large, multi‑site or international organisation.
- Knowledge of cyber security, risk, and compliance frameworks.
- Experience with Service Now workflow automation and process improvements.
- Exposure to mergers, acquisitions, or business integration projects.
- London / Hybrid
- Paying between £70,000-£80,000 + Benefits
Must be eligible to work in the UK.
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Change, Release and Problem Manager employer: Context Recruitment
Join a dynamic and rapidly growing organisation in London, where you will be part of a dedicated M&A team that values collaboration and innovation. With a hybrid working model, competitive daily rates, and a strong focus on employee development, this role offers a unique opportunity to contribute to meaningful business transformations while enjoying a supportive work culture that encourages professional growth and engagement across both business and technology domains.
StudySmarter Expert Advice🤫
We think this is how you could land Change, Release and Problem Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Context Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Context Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Context Recruitment!
✨Direct Apply to Context Recruitment
Let's not forget to apply directly through the Context Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Change, Release and Problem Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Context Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Context Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Context Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
