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- Tasks: Lead transformative workforce management projects using Genesys Cloud for major clients.
- Company: Join a leading CCaaS provider known for innovation and excellence.
- Benefits: Competitive salary, remote work, and opportunities for professional growth.
- Other info: Work collaboratively with experts and drive impactful change.
- Why this job: Shape the future of workforce management in a dynamic, remote environment.
- Qualifications: Experience with Genesys Cloud WFM and strong stakeholder engagement skills.
The predicted salary is between 60000 - 70000 £ per year.
Paying between £60,000-£70,000 depending on experience. Remote based.
Leading CCaaS Provider
A market‑leading Contact Centre as a Service provider is expanding its Professional Services function and is seeking an accomplished Genesys Cloud WFM Specialist. This is an excellent opportunity to shape large‑scale workforce management transformations for major enterprise clients while working with one of the most innovative platforms in the industry.
Key Responsibilities- Lead end‑to‑end WFM workstreams within complex Genesys Cloud implementations.
- Facilitate high‑quality workshops with operational, technical, and senior stakeholder groups.
- Translate business requirements into robust, scalable WFM solution designs.
- Configure, optimise, and deploy Genesys Cloud WFM capabilities across enterprise environments.
- Provide expert guidance on forecasting, scheduling, intraday management, and long‑term planning.
- Support change management, user adoption, and post‑deployment optimisation.
- Work collaboratively with solution architects, project managers, and customer teams to ensure successful delivery.
- Significant hands‑on experience with Genesys Cloud WFM in enterprise‑scale implementations.
- Proven ability to run workshops, gather requirements, and influence senior stakeholders.
- Strong understanding of contact centre operations and WFM best practice.
- Confident in designing and delivering complex WFM solutions.
- Excellent communication skills with a consultative, customer‑focused approach.
- Passionate about delivering high‑quality outcomes and driving operational improvement.
- Must be eligible for SC clearance.
- Must be based in the UK.
Genesys Cloud WFM Specialist in Cardiff employer: Context Recruitment
Contact Detail:
Context Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Genesys Cloud WFM Specialist in Cardiff
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your experience with Genesys Cloud WFM. This will help you stand out and give potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by practising common questions related to WFM and Genesys Cloud. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates like you!
We think you need these skills to ace Genesys Cloud WFM Specialist in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Genesys Cloud WFM Specialist role. Highlight your hands-on experience with Genesys Cloud WFM and any relevant projects you've led. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about workforce management and how you can contribute to our team. Be sure to mention your experience in running workshops and influencing stakeholders.
Showcase Your Communication Skills: Since this role involves working with various teams and stakeholders, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your consultative approach.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you'll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Context Recruitment
✨Know Your Genesys Cloud Inside Out
Make sure you brush up on your Genesys Cloud WFM knowledge. Understand the key features and functionalities, especially those related to workforce management. Be ready to discuss how you've applied these in past roles, as this will show your hands-on experience.
✨Prepare for Stakeholder Scenarios
Since you'll be facilitating workshops with various stakeholders, think of examples where you've successfully gathered requirements or influenced decisions. Prepare to share these stories during the interview to demonstrate your consultative approach and communication skills.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific challenges you've faced in previous WFM implementations and how you overcame them. This will highlight your ability to deliver high-quality outcomes and drive operational improvements, which is crucial for this role.
✨Understand Change Management
Familiarise yourself with change management principles, especially in the context of user adoption and post-deployment optimisation. Be prepared to talk about how you've supported teams through transitions in the past, as this will align with the responsibilities of the position.