At a Glance
- Tasks: Be the first point of contact for customer tech queries and troubleshoot issues.
- Company: A growing telecoms provider in vibrant Central Brighton.
- Benefits: Competitive salary, supportive team, and career growth opportunities.
- Other info: Office-based role transitioning to hybrid work with flexible options.
- Why this job: Join a dynamic team and enhance your tech skills in a thriving industry.
- Qualifications: Experience in customer support and a passion for technology is essential.
The predicted salary is between 28000 - 30000 £ per year.
A growing telecommunications provider based in Central Brighton is seeking a personable and technically-minded 1st Line Network Support Engineer to join their Service Desk team. Supporting customers across a range of network and telephony services, you'll be the first point of contact for technical queries, taking ownership of initial troubleshooting, incident triage and escalation where required.
This is an excellent opportunity for someone who enjoys technology, delivering great customer service and building a career within a growing telecoms environment. Working closely with an experienced technical team, you'll gain exposure to networking, infrastructure and telecommunications technologies while developing your technical skillset in a supportive environment.
The Role
- Act as the first point of contact for customer support enquiries via phone, email and ticketing systems
- Troubleshoot and resolve first-line technical issues, escalating more complex faults when required
- Accurately log, prioritise and manage support tickets through to resolution
- Communicate with customers throughout the support process, ensuring a high level of service
- Support a range of network and telecommunications-related products and services
About You
- Previous experience in a 1st Line Support, Service Desk, Helpdesk or Technical Support role
- Strong customer service and communication skills
- A genuine interest in technology, networking and telecommunications
- Ability to troubleshoot issues methodically and remain calm under pressure
- Experience using ticketing or service management systems
- Any knowledge or experience of networking and telephony technologies would be highly beneficial, including exposure to areas such as TCP/IP, VoIP, SIP, LAN/WAN connectivity or telecommunications services
Location: Central Brighton
Salary: £28,000-30,000 per annum
Working Pattern: Office-based initially, moving to a hybrid model with 2 days working from home
1st Line Network Support Engineer in Brighton employer: Context Recruitment
Join a dynamic and rapidly growing organisation in London, where you will be part of a dedicated M&A team that values collaboration and innovation. With a hybrid working model, competitive daily rates, and a strong focus on employee development, this role offers a unique opportunity to contribute to meaningful business transformations while enjoying a supportive work culture that encourages professional growth and engagement across both business and technology domains.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Network Support Engineer in Brighton
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Context Recruitment and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Context Recruitment.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace 1st Line Network Support Engineer in Brighton
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Context Recruitment.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Context Recruitment.
How to prepare for a job interview at Context Recruitment
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
