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- Tasks: Lead transformative workforce management projects using Genesys Cloud for major clients.
- Company: Join a leading CCaaS provider known for innovation and excellence.
- Benefits: Competitive salary, remote work flexibility, and opportunities for professional growth.
- Other info: Work remotely while making a significant impact in enterprise-level implementations.
- Why this job: Shape the future of workforce management in a dynamic, collaborative environment.
- Qualifications: Experience with Genesys Cloud WFM and strong stakeholder engagement skills.
The predicted salary is between 60000 - 70000 £ per year.
A market‑leading Contact Centre as a Service provider is expanding its Professional Services function and is seeking an accomplished Genesys Cloud WFM Specialist. This is an excellent opportunity to shape large‑scale workforce management transformations for major enterprise clients while working with one of the most innovative platforms in the industry.
Key Responsibilities
- Lead end‑to‑end WFM workstreams within complex Genesys Cloud implementations.
- Facilitate high‑quality workshops with operational, technical, and senior stakeholder groups.
- Translate business requirements into robust, scalable WFM solution designs.
- Configure, optimise, and deploy Genesys Cloud WFM capabilities across enterprise environments.
- Provide expert guidance on forecasting, scheduling, intraday management, and long‑term planning.
- Support change management, user adoption, and post‑deployment optimisation.
- Work collaboratively with solution architects, project managers, and customer teams to ensure successful delivery.
Experience required:
- Significant hands‑on experience with Genesys Cloud WFM in enterprise‑scale implementations.
- Proven ability to run workshops, gather requirements, and influence senior stakeholders.
- Strong understanding of contact centre operations and WFM best practice.
- Confident in designing and delivering complex WFM solutions.
- Excellent communication skills with a consultative, customer‑focused approach.
- Passionate about delivering high‑quality outcomes and driving operational improvement.
- Must be eligible for SC clearance.
- Must be based in the UK.
Genesys Cloud WFM Specialist in Birmingham employer: Context Recruitment
Contact Detail:
Context Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Genesys Cloud WFM Specialist in Birmingham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your experience with Genesys Cloud WFM. This will help you stand out and give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to WFM and Genesys Cloud. Think about how you can demonstrate your problem-solving skills and your ability to work with stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Genesys Cloud WFM Specialist in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Genesys Cloud WFM Specialist role. Highlight your hands-on experience with Genesys Cloud WFM and any relevant projects you've led. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about workforce management and how you can contribute to our team. Be sure to mention your experience in running workshops and influencing stakeholders.
Showcase Your Communication Skills: Since this role involves working with various teams and stakeholders, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your consultative approach.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you'll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Context Recruitment
✨Know Your Genesys Cloud Inside Out
Make sure you brush up on your Genesys Cloud WFM knowledge. Familiarise yourself with the latest features and best practices, especially around forecasting and scheduling. This will help you speak confidently about how you can leverage the platform to drive operational improvements.
✨Prepare for Stakeholder Engagement
Since you'll be facilitating workshops with various stakeholders, practice how to effectively gather requirements and influence decision-makers. Think of examples from your past experiences where you've successfully navigated complex discussions and led teams towards a common goal.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific challenges you've faced in previous WFM implementations and how you overcame them. Highlight your consultative approach and how it has led to successful outcomes, as this will demonstrate your ability to deliver high-quality solutions.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their current WFM challenges or upcoming projects. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.