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- Tasks: Provide top-notch IT support and tackle diverse technical challenges.
- Company: Join a well-known organisation transforming its technology landscape.
- Benefits: Up to £37,000 salary, 25 days holiday, and discounted transport.
- Why this job: Be part of an exciting tech transformation and grow your career.
- Qualifications: Experience in IT support, Windows Server, and ServiceNow required.
- Other info: Flexible work-from-home options and excellent career progression.
Up to £37,000 PA plus excellent benefits. Opportunity for an IT Support Analyst / Service Desk Engineer to join a well-known organisation undergoing significant technology transformation. A reputable, complex organisation with numerous sites, providing services to hundreds-of-thousands across the country. You will be joining at a particularly exciting time for the business.
As an IT Support Analyst you will be required to work within a small, highly capable team, responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA's. You will have the support of an experienced 3rd line Infrastructure team and various third-party vendors and Service providers as escalation points. The role requires a motivated, self-starting individual. This is a fantastic opportunity for an individual looking to take the next step and progress with a rapidly developing company.
Role responsibilities:
- Provide technical IT support, covering multiple issues spanning all end-user-computing, infrastructure, business systems, telephony etc.
- Support projects as required
- Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld
- Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly
- Receive and manage calls from internal staff via telephone, email and web portal when required
- Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner and escalate when necessary
Required skills and experience:
- Previous experience working in as an IT Support Analyst/Engineer
- Experience supporting Microsoft Windows Server based Infrastructure
- Experience with ServiceNow
- Experience with Windows 10, Office 365 and Active Directory
- Basic networking knowledge (DHCP, DNS, TCP/IP)
- Printer management and support
- Setup and administration of endpoints (laptops, desktops, mobile phones, tablets)
- Possess a positive can-do attitude and be able to communicate with users of all different technical levels
- ITIL knowledge.
The role offers excellent benefits, including free/heavily discounted public transport travel, 25 days holiday (+bank holidays) and an excellent pension scheme. This role will require occasional travel across the UK. Flexibility to work from home one day per week.
Service Desk Engineer in Bicester employer: Context Recruitment
Contact Detail:
Context Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer in Bicester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Service Desk Engineer roles and practice your answers. We recommend using the STAR method to structure your responses – it really helps showcase your skills.
✨Tip Number 3
Show off your skills! If you’ve got any relevant projects or experiences, create a portfolio or a personal website. This is a great way to demonstrate your technical abilities and stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Desk Engineer in Bicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Engineer role. Highlight your experience with IT support, especially with Microsoft Windows Server and Office 365, as these are key for us.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use examples from your past roles to show how you've tackled technical issues and provided excellent customer service. We love a good story!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon unless it's relevant to the role. Make it easy for us to see why you’re a great fit!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Context Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft Windows Server, Office 365, and Active Directory. Be ready to discuss your previous experiences and how you've tackled specific IT issues. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Demonstrate Your Customer Service Skills
Since this role involves a lot of interaction with end-users, be prepared to share examples of how you've provided exceptional customer service in the past. Highlight situations where you took ownership of a problem and followed through until resolution, as this aligns perfectly with the job's requirements.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is crucial for this position. Before the interview, review what SLAs are and think about how you've managed to meet or exceed them in your previous roles. This will demonstrate your commitment to service excellence.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's technology transformation and how the Service Desk team fits into that vision. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your career goals.
