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For Companies At a Glance
- Tasks: Resolve hardware and software issues while providing top-notch technical support.
- Company: Join a leading utilities organisation in Barnsley with a focus on innovation.
- Benefits: Enjoy a competitive salary, permanent contract, and opportunities for growth.
- Why this job: Make a difference by supporting VIP clients and enhancing their tech experience.
- Qualifications: Experience with IT service management tools and strong knowledge of Windows systems.
- Other info: Be part of a dynamic team dedicated to excellent customer service.
The predicted salary is between 35000 - 40000 £ per year.
A utilities organisation is seeking a motivated Service Desk Engineer in Barnsley. You will be responsible for resolving hardware and software issues and providing technical guidance.
The ideal candidate should be experienced with IT service management tools such as ServiceNow and have a strong knowledge of Windows systems, Active Directory, and Microsoft Teams.
This role offers a competitive salary between £35,000 and £40,000 PA and a permanent contract.
Service Desk Engineer: VIP Support & 2nd-Line Escalations in Barnsley employer: Context Recruitment
Contact Detail:
Context Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer: VIP Support & 2nd-Line Escalations in Barnsley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in utilities or IT support. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with ServiceNow, Windows systems, and Active Directory. We want you to shine when they ask about your troubleshooting methods!
✨Tip Number 3
Showcase your soft skills! As a Service Desk Engineer, communication is key. Be ready to demonstrate how you handle customer interactions and resolve conflicts. We know you’ve got the tech skills, but let’s show them you’re a people person too!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar names pop up in our system. Let’s get you that Service Desk Engineer role!
We think you need these skills to ace Service Desk Engineer: VIP Support & 2nd-Line Escalations in Barnsley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IT service management tools like ServiceNow, as well as your knowledge of Windows systems and Active Directory. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you the perfect fit for our team. We love seeing enthusiasm and personality!
Showcase Relevant Experience: When detailing your previous roles, focus on your experience with 2nd-line escalations and VIP support. We want to know how you've tackled similar challenges in the past and what you've learned from them.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Context Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows systems, Active Directory, and Microsoft Teams. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting techniques you’ve mastered.
✨Familiarise Yourself with ITSM Tools
Since the role involves using IT service management tools like ServiceNow, it’s a good idea to get comfortable with its features. If you can, try to demonstrate your understanding of ticketing systems and how they improve service delivery during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical technical issues. Practice articulating your thought process clearly, as this will show your problem-solving skills and ability to handle escalations effectively.
✨Show Enthusiasm for Customer Support
As a Service Desk Engineer, you'll be dealing with VIP support. Highlight your passion for helping others and share examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
