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- Tasks: Troubleshoot and resolve hardware/software issues while supporting VIPs and end users.
- Company: Join a dynamic utilities organisation with a focus on IT excellence.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Why this job: Make a real impact by delivering top-notch technical support and collaborating on exciting projects.
- Qualifications: Experience with IT service management tools and strong knowledge of Windows and Office 365.
- Other info: Fast-paced environment with opportunities to learn and grow your IT skills.
The predicted salary is between 30000 - 40000 £ per year.
If your skills, experience, and qualifications match those in this job overview, do not delay your application.
£35,000 - £40,000 PA
IT team within a utilities organisation is seeking a motivated and detail-focused Service Desk Engineer to join them on a permanent basis. In this role, you will take ownership of recording, troubleshooting, and resolving a wide range of hardware and software issues. You will act as a key escalation point, providing technical guidance to 1st line support staff, collaborating with wider IT teams, and liaising with third-party suppliers to ensure a consistently high standard of service delivery across the business.
Main Duties:
- Deliver technical assistance to VIPs and end users via phone, remote tools, email, and in-person support
- Manage and prioritise support requests through the IT service management platform (ServiceNow)
- Carry out on-site diagnostics and escalate complex issues where necessary to meet resolution targets
- Work closely with IT colleagues to support both 1st and 2nd line support functions
- Install, configure, update, and maintain hardware and software solutions
- Administer Active Directory and deploy applications using Endpoint Manager
- Provide support for SIP/VoIP telephony and video conferencing technologies
- Set up and maintain iOS and Android devices, including 4G/5G connectivity equipment
- Contribute to IT projects and keep technical documentation up to date
Skills and Experience:
- Microsoft certifications are advantageous
- Previous experience working with IT service management tools
- Strong knowledge of Windows operating systems, Active Directory, Office 365, and Microsoft Teams
- Familiarity with security tools such as antivirus solutions, web filtering, and basic networking principles
- Excellent communication skills with a customer-focused approach to problem solving
- Ability to remain effective under pressure while managing multiple priorities
Service Desk Engineer in Barnsley employer: Context Recruitment
Contact Detail:
Context Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer in Barnsley
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and work environment. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your skills as a Service Desk Engineer can solve their problems, especially around troubleshooting and customer support.
✨Tip Number 3
Show off your tech skills! Be ready to discuss specific examples of how you've resolved hardware and software issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Service Desk Engineer in Barnsley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Engineer role. Highlight relevant experience and skills that match the job description, like your knowledge of Windows operating systems and IT service management tools.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the team. Mention specific examples of how you've tackled similar challenges in the past, especially in customer-focused roles.
Showcase Your Technical Skills: Don’t forget to showcase your technical skills in your application. Mention any certifications you have, like Microsoft ones, and your experience with tools like ServiceNow. This will help us see your potential right away!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Context Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems, Active Directory, and Office 365. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech, but that you can handle real-world issues.
✨Showcase Your Customer Service Skills
Since this role involves providing support to VIPs and end users, it's crucial to demonstrate your excellent communication skills. Prepare examples of how you've successfully resolved customer issues in the past, focusing on your approach to problem-solving and maintaining a customer-focused attitude.
✨Familiarise Yourself with ServiceNow
As you'll be managing support requests through an IT service management platform, it’s a good idea to get acquainted with ServiceNow if you haven't already. Highlight any experience you have with similar tools, and be prepared to discuss how you would prioritise and manage multiple requests effectively.
✨Prepare for Technical Scenarios
Expect to face some technical questions or scenarios during the interview. Think about common hardware and software issues you’ve encountered and how you resolved them. Practising these scenarios will help you articulate your thought process clearly and demonstrate your troubleshooting skills.
