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- Tasks: Provide top-notch IT support and resolve technical issues for end-users.
- Company: Join a well-known organisation undergoing exciting tech transformation.
- Benefits: Up to £37,000 salary, 25 days holiday, and excellent pension scheme.
- Why this job: Be part of a dynamic team and make a real impact in tech support.
- Qualifications: Experience in IT support, Windows Server, and a positive attitude.
- Other info: Flexible work-from-home options and opportunities for career growth.
The predicted salary is between 30000 - 41000 £ per year.
Opportunity for an IT Support Analyst / Service Desk Engineer to join a well-known organisation undergoing significant technology transformation. A reputable, complex organisation with numerous sites, providing services to hundreds-of-thousands across the country. You will be joining at a particularly exciting time for the business.
As an IT Support Analyst you will be required to work within a small, highly capable team, responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA's. You will have the support of an experienced 3rd line Infrastructure team and various third-party vendors and Service providers as escalation points. The role requires a motivated, self-starting individual. This is a fantastic opportunity for an individual looking to take the next step and progress with a rapidly developing company.
Role responsibilities:
- Provide technical IT support, covering multiple issues spanning all end-user-computing, infrastructure, business systems, telephony etc.
- Support projects as required
- Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld
- Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly
- Receive and manage calls from internal staff via telephone, email and web portal when required
- Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner and escalate when necessary
Required skills and experience:
- Previous experience working in as an IT Support Analyst/Engineer
- Experience supporting Microsoft Windows Server based Infrastructure
- Experience with ServiceNow
- Experience with Windows 10, Office 365 and Active Directory
- Basic networking knowledge (DHCP, DNS, TCP/IP)
- Printer management and support
- Setup and administration of endpoints (laptops, desktops, mobile phones, tablets)
- Possess a positive can-do attitude and be able to communicate with users of all different technical levels
- ITIL knowledge.
The role offers excellent benefits, including free/heavily discounted public transport travel, 25 days holiday (bank holidays) and an excellent pension scheme. This role will require occasional travel across the UK. Flexibility to work from home one day per week.
Service Desk Engineer in Aylesbury employer: Context Recruitment
Contact Detail:
Context Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer in Aylesbury
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or tech events, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, certifications, and any relevant experience. This gives potential employers a tangible way to see what you can bring to the table.
✨Tip Number 3
Prepare for those interviews! Research common interview questions for Service Desk Engineers and practice your responses. Also, think of examples from your past experiences that highlight your problem-solving skills and customer service excellence.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Service Desk Engineer in Aylesbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Engineer role. Highlight your experience with Microsoft Windows Server, ServiceNow, and any relevant IT support roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about joining us during this technology transformation. Share specific examples of how you've provided exceptional customer service in past roles.
Show Off Your Technical Skills: Don’t forget to mention your technical skills, especially around Windows 10, Office 365, and basic networking knowledge. We love seeing candidates who can take ownership of user problems and communicate effectively with different technical levels.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to track your application better. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Context Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft Windows Server, Office 365, and Active Directory. Be ready to discuss your previous experiences in detail, as this will show your depth of knowledge and how you can contribute to the team.
✨Showcase Your Customer Service Skills
Since this role involves providing exceptional customer service, prepare examples of how you've handled difficult situations with users in the past. Highlight your positive can-do attitude and your ability to communicate effectively with people at all technical levels.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is crucial for this position. Be prepared to discuss how you've ensured compliance with SLAs in your previous roles and how you prioritise tasks to meet these standards.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how the company supports its employees' growth. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
