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- Tasks: Provide top-notch IT support and resolve technical issues for users and VIPs.
- Company: Join a leading construction engineering business with a strong IT department.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real impact by solving problems and enhancing user experience.
- Qualifications: Experience in IT support, strong communication skills, and proficiency in key software.
- Other info: Autonomous role with opportunities for growth and collaboration within a dynamic team.
The predicted salary is between 32000 - 48000 £ per year.
The IT department within a leading construction engineering business is seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential.
Key Responsibilities:
- Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face
- Prioritise and manage workflow through the ITSM system (ServiceNow)
- Conduct on-site technical investigations and elevate issues to ensure timely resolution
- Collaborate with IT team members and support 1st and 2nd line IT teams
- Install, update, maintain, and support various software packages and hardware
- Perform Active Directory administration and deploy software via Endpoint Manager
- Support SIP/VOIP telephony and video conference systems
- Configure and support iOS/Android mobile devices and 4G/5G dongles
- Assist with IT projects and maintain technical documentation
Qualifications and Skills:
- Microsoft certifications (desired)
- Experience with ITSM systems
- Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams
- Understanding of anti-virus products, web gateway filtering, and networking concepts
- Strong communication, problem-solving, and customer service skills
- Ability to work under pressure and prioritise tasks effectively
2nd Line Engineer employer: Context Recruitment
Contact Detail:
Context Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the construction engineering business. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves explaining technical issues to non-technical users, it’s crucial to demonstrate your ability to simplify complex concepts. Try explaining some tech topics to friends or family to get comfortable with it.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss specific examples where you've diagnosed and resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace 2nd Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Engineer role. Highlight your experience with ITSM systems, Windows Operating Systems, and any relevant Microsoft certifications. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since this role involves client-facing interactions, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and maybe even share an example of how you've explained technical issues to non-technical users in the past.
Be Proactive in Your Cover Letter: In your cover letter, show us your proactive nature! Discuss how you’ve taken initiative in previous roles, especially when it comes to diagnosing and resolving IT issues. We love candidates who can work autonomously and take charge of their responsibilities.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Context Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Operating Systems, Active Directory, and Office 365. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Practice Your Communication Skills
Since this role involves explaining technical issues to non-technical users, practice breaking down complex concepts into simple terms. You might want to role-play with a friend or family member to get comfortable with this. Clear communication can set you apart from other candidates.
✨Familiarise Yourself with ITSM Systems
Get to know the basics of ITSM systems like ServiceNow. If you have experience with it, be prepared to share specific examples of how you've used it to manage workflows or resolve issues. If not, do some research to understand its functionalities and how it can improve IT support.
✨Show Your Proactive Side
This position requires a proactive approach, so think of examples where you've taken initiative in previous roles. Whether it's improving a process or helping a colleague, having concrete examples ready will demonstrate your ability to work autonomously and contribute positively to the team.
