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- Tasks: Provide 1st line support and troubleshoot IT issues for clients.
- Company: Leading IT Managed Service Provider with over 20 years of experience.
- Benefits: Up to £30,000 salary, training funding, and one remote work day per week.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: Experience in a 1st line role and strong customer service skills.
- Other info: Join a dynamic team in Central London with excellent career progression.
The predicted salary is between 21600 - 36000 £ per year.
A leading IT Managed Service Provider based in London seeks a motivated, technically driven 1st Line Engineer for a permanent role. With over 20 years of experience, the company delivers a wide range of IT services to clients across London and the Home Counties. In this position you will work within a dynamic team providing 1st line support for a variety of client and internal systems. You will gain exposure to 2nd and 3rd line work and project duties over time, while maintaining an exemplary level of customer service.
Responsibilities
- Provide 1st (and some 2nd) line support by remotely troubleshooting, resolving and escalating incidents
- Answer service desk calls and log tickets on PSA (Professional Services Automation) software
- Provide clear, regular communication with customers about ticket status and expected resolution times
- Produce and maintain accurate technical documentation
- Assist with the deployment of client‑ and internal‑projects when required
Requirements
- Previous experience in a 1st line role, ideally within an IT Services environment
- Excellent customer‑service skills and the ability to explain technical terms in plain language
- Strong troubleshooting, analytical and problem‑solving skills
- Experience with Windows 10/11, Microsoft Office, Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive) and mobile devices
- Basic hardware knowledge
Pay: Up to £30,000 per annum, depending on experience, plus benefits including training and certification funding.
Working hours: Standard office hours at Central London office. One day per week (usually Friday) is remote work.
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Information Technology
1st Line Engineer - IT Managed Services employer: Context Recruitment
Contact Detail:
Context Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Engineer - IT Managed Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in managed services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. We all know that first impressions count, so practice explaining complex tech terms in simple language to show you can communicate effectively.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications through our website. A quick email or call can show your enthusiasm and keep you on the radar of hiring managers.
✨Tip Number 4
Showcase your problem-solving skills during interviews. Prepare examples of how you've tackled tricky tech issues before. This will demonstrate your analytical abilities and make you stand out as a candidate.
We think you need these skills to ace 1st Line Engineer - IT Managed Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st line support and any relevant IT services. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a great fit. We love seeing enthusiasm and a bit of personality!
Show Off Your Customer Service Skills: Since this role involves a lot of customer interaction, make sure to highlight your excellent customer service skills. Share examples of how you've helped clients in the past – we want to know how you handle tricky situations!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Context Recruitment
✨Know Your Tech Basics
Brush up on your knowledge of Windows 10/11, Microsoft Office, and Microsoft 365. Be ready to explain how you would troubleshoot common issues, as this will show your technical prowess and problem-solving skills.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about times when you had to explain technical terms in simple language, as this role requires clear communication with clients.
✨Familiarise Yourself with PSA Software
If you have experience with Professional Services Automation (PSA) software, great! If not, do a bit of research on it. Understanding how to log tickets and manage incidents will give you an edge during the interview.
✨Show Enthusiasm for Learning
This position offers exposure to 2nd and 3rd line work, so express your eagerness to learn and grow within the company. Mention any relevant training or certifications you're interested in pursuing, as this shows your commitment to professional development.
