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- Tasks: Manage relationships with 80-100 SME clients and ensure exceptional service.
- Company: Join a leading Telecommunications Provider in Stafford, focused on customer satisfaction.
- Benefits: Enjoy hybrid work, competitive salary, and significant training opportunities.
- Why this job: Great chance to grow your career while making a real impact in the telecoms industry.
- Qualifications: Previous Account Management experience and strong communication skills are essential.
- Other info: Work closely with sales teams and become a trusted advisor for clients.
The predicted salary is between 36000 - 60000 £ per year.
Context IT are seeking a driven, customer focused Account Manager for our Telecommunications Provider client based in Stafford. As an Account Manager, you'll form an integral part of their client facing team, acting as the first point of contact for a portfolio of between 80-100 SME clients.
As an Account Manager you will be reporting to Head of Sales and will work in tandem with the sales team to build direct relationships and ensure the longevity of key customers. You will be expected to maximise the potential of existing clients by understanding and identifying key requirements, whilst maintaining exceptional customer service throughout. This position is 80% account management, with 20% being new business (upselling/cross selling).
This is a fantastic opportunity for an Account Manager with some previous experience to quickly progress their career and join a business who offer significant training & progression opportunities.
Responsibilities include:
- Build and maintain strong relationships with their existing clients.
- Exceed expectations with a personable and proactive approach.
- Develop proposals that encompass the customers' needs and objectives.
- Build a strong pipeline based on identifying opportunities with existing clients.
- Become an industry expert, empathising, and relating to your customer's needs.
- Work alongside other departments to ensure end-to-end service.
- Become a trusted business advisor with your customers.
Experience/Qualifications:
- Ideally, our client is seeking someone with previous Account Management experience with a proven ability to succeed in a competitive sales environment.
- Experienced managing both Enterprise and SME clients within a Telecom/Connectivity provider.
- Knowledge of Connectivity and/or Contact Centres would be hugely beneficial (Broadband/Ethernet, MPLS, WAN, LAN, VoIP, SIP, Gamma Horizon, 3CX, NFON, 8x8, Genesys Cloud etc.)
- A strong customer focus mentality coupled with excellent communication and interpersonal skills is essential.
- Hybrid - 1 day per week needed in their Stafford office.
- Paying up to 50k basic with double OTE.
- Must be eligible to work in the UK.
Telecoms Account Manager employer: Context Recruitment Limited
Contact Detail:
Context Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecoms Account Manager
✨Tip Number 1
Familiarise yourself with the telecommunications industry, especially the products and services mentioned in the job description. Understanding terms like VoIP, MPLS, and WAN will not only help you in conversations but also show your potential employer that you're genuinely interested and knowledgeable.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed client relationships or upsold services. Tailoring your anecdotes to reflect the responsibilities outlined in the job description will demonstrate your suitability for the role.
✨Tip Number 4
Showcase your customer service skills by preparing to discuss how you've exceeded client expectations in previous roles. This aligns perfectly with the company's focus on maintaining exceptional customer service and can set you apart from other candidates.
We think you need these skills to ace Telecoms Account Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and qualifications required for the Telecoms Account Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise your previous account management experience, particularly in the telecoms or connectivity sector. Use specific examples to demonstrate your ability to manage SME clients and your success in a competitive sales environment.
Showcase Customer Focus: Illustrate your strong customer focus mentality by providing examples of how you've built and maintained relationships with clients. Mention any instances where you exceeded client expectations or provided exceptional service.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Discuss your understanding of the telecoms industry and how you can contribute to the company's success as a trusted business advisor.
How to prepare for a job interview at Context Recruitment Limited
✨Know Your Clients
Before the interview, research the types of SME clients the company works with. Understanding their needs and challenges will help you demonstrate your ability to build strong relationships and provide tailored solutions.
✨Showcase Your Sales Skills
Prepare examples from your previous experience where you've successfully upsold or cross-sold services. Highlight how you identified opportunities and maximised client potential, as this is a key part of the role.
✨Demonstrate Industry Knowledge
Familiarise yourself with the latest trends and technologies in telecommunications. Being able to discuss topics like VoIP, MPLS, and broadband will show that you are an industry expert and can relate to your customers' needs.
✨Emphasise Customer Service
Be ready to discuss how you maintain exceptional customer service. Share specific instances where you exceeded client expectations, as this aligns with the company's focus on customer satisfaction.
