At a Glance
- Tasks: Build strong client relationships and provide strategic IT guidance.
- Company: Join a successful Microsoft Managed Services Provider with a focus on growth.
- Benefits: Competitive salary plus commission, hybrid work model, and career development opportunities.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Make a real impact by helping clients maximise their technology investments.
- Qualifications: Experience in client-facing roles and strong knowledge of IT infrastructure and cloud solutions.
The predicted salary is between 50000 - 65000 £ per year.
- Technical Account Manager
- Job Type: Full‑Time, Permanent
We are recruiting on behalf of a successful and growing Microsoft Managed Services Provider seeking an experienced and customer‑focused Technical Account Manager to join their team.
This is an excellent opportunity for a technically minded professional who enjoys building long‑term client relationships, providing strategic advice, and ensuring customers gain maximum value from their technology investments.
Working closely with both clients and internal technical teams, you will act as a trusted adviser, helping businesses align their IT services and solutions with their wider business objectives.
Key Responsibilities
- Building and maintaining strong relationships with key client stakeholders.
- Conducting regular service reviews and account management meetings.
- Providing strategic guidance and recommendations to customers.
- Identifying opportunities to enhance customers' IT environments and services.
- Liaising with technical, service delivery and project teams to ensure successful outcomes.
- Producing account plans, service reports and technology roadmaps.
- Supporting contract renewals and identifying opportunities for account growth.
- Monitoring customer satisfaction and driving service improvements.
- Managing escalations and ensuring issues are resolved effectively and professionally.
- Acting as the voice of the customer across the organisation.
Experience Required
- Previous experience as a Technical Account Manager, IT Account Manager, Customer Success Manager or similar client‑facing role.
- Strong knowledge of IT infrastructure, cloud solutions and managed services.
- Excellent relationship‑building and stakeholder management skills.
- The ability to translate technical concepts into clear business benefits.
- Strong commercial awareness and experience developing client accounts.
- Excellent communication, presentation and organisational skills.
- A proactive, consultative and customer‑focused approach.
- The ability to work collaboratively with technical and commercial teams.
- Knowledge of Microsoft 365 and Azure technologies.
- Experience within a Managed Service Provider (MSP) environment.
Must be eligible to work in the UK.
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Technical Account Manager employer: Context Recruitment Limited
Context Recruitment Limited is an excellent employer, providing a dynamic work environment in the picturesque locations of Largs and Troon, Scotland. Employees benefit from competitive salaries, opportunities for professional development, and the chance to engage in impactful infrastructure projects that enhance community connectivity. With a supportive culture that values innovation and teamwork, this role offers not just a job, but a pathway to a rewarding career in IT.
Contact Details:
Context Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Context Recruitment Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Context Recruitment Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Context Recruitment Limited:Your cover letter is your chance to shine! Tell us why you want to work at Context Recruitment Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Context Recruitment Limited!
How to prepare for a job interview at Context Recruitment Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
