At a Glance
- Tasks: Provide top-notch IT support and resolve tech issues for users and VIPs.
- Company: Join a leading construction engineering firm with a supportive IT team.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Must have a UK driver's license and own vehicle for this role.
- Why this job: Make a real difference in tech support while working autonomously.
- Qualifications: Experience with IT systems and strong communication skills are essential.
The predicted salary is between 40000 - 40000 £ per year.
IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department.
You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential.
Key Responsibilities:- Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face
- Prioritise and manage workflow through the ITSM system (ServiceNow)
- Conduct on-site technical investigations and escalate issues to ensure timely resolution
- Collaborate with IT team members and support 1st and 2nd line IT teams
- Install, update, maintain, and support various software packages and hardware
- Perform Active Directory administration and deploy software via Endpoint Manager
- Support SIP/VOIP telephony and video conference systems
- Configure and support iOS/Android mobile devices and 4G/5G dongles
- Assist with IT projects and maintain technical documentation
- Microsoft certifications (desired)
- Experience with ITSM systems
- Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams
- Understanding of anti-virus products, web gateway filtering, and networking concepts
- Strong communication, problem-solving, and customer service skills
- Ability to work under pressure and prioritise tasks effectively
Please note; you must have a UK driver's license/own vehicle for this position.
Service Desk Engineer in Stockton-on-Tees employer: Context Recruitment Limited
Join a leading construction engineering business in Stockton on Tees as a Service Desk Engineer, where you will thrive in a supportive and collaborative work culture. With a focus on employee growth, you will have the opportunity to enhance your technical skills while providing essential IT support to internal stakeholders. Enjoy a competitive salary and the unique advantage of working in a dynamic environment that values proactive problem-solving and excellent communication.
Contact Details:
Context Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer in Stockton-on-Tees
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have a lead on that perfect Service Desk Engineer role.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common technical questions and scenarios you might face. This will help you feel more confident and ready to impress those interviewers.
✨Tip Number 3
Show off your soft skills! As this role involves client-facing interactions, be prepared to demonstrate your communication skills. Think of examples where you've explained complex tech issues to non-techies.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of resources to help you land that Service Desk Engineer job, plus it shows you're serious about joining our team.
We think you need these skills to ace Service Desk Engineer in Stockton-on-Tees
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Engineer role. Highlight your experience with ITSM systems, Windows Operating Systems, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your communication skills and how you can support both technical and non-technical users effectively.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've diagnosed and resolved IT issues in the past. We love seeing proactive problem solvers who can think on their feet and deliver great support!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Context Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Operating Systems, Active Directory, and Office 365. Be ready to discuss how you've used these tools in past roles, as well as any experience with ITSM systems like ServiceNow.
✨Show Off Your Communication Skills
Since this role is client-facing, practice explaining technical issues in simple terms. You might be asked to demonstrate how you'd communicate with a non-technical user, so think of examples where you've done this successfully before.
✨Prepare for Problem-Solving Scenarios
Expect some situational questions where you'll need to showcase your analytical skills. Think about common IT issues you've resolved and be ready to walk through your thought process step-by-step.
✨Demonstrate Your Proactivity
This role requires a proactive approach, so come prepared with examples of how you've taken initiative in previous positions. Whether it’s improving a process or tackling a challenging project, show them you can work autonomously and effectively.
