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- Tasks: Provide top-notch support for clients and troubleshoot technical issues.
- Company: Leading software provider focused on innovative business solutions.
- Benefits: Competitive salary, hybrid working, and attractive perks.
- Why this job: Join a skilled team and make a real impact in client satisfaction.
- Qualifications: Strong analytical skills and experience in support roles.
- Other info: Opportunity for growth in a dynamic and customer-focused environment.
The predicted salary is between 24600 - 41000 £ per year.
Our client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Software Support Analyst to join their team on a permanent basis. This is an exciting opportunity to work in a small, highly capable team, supporting a range of clients and helping deliver software solutions that make a real difference to their operations.
In this role, you will provide support across 1st-3rd line tickets/issues, ensuring timely and effective resolution. You will also play a key role in implementing software changes and fixes into both hosted and customer environments. The company is very customer-focused and delivering excellent service and client satisfaction is a top priority.
Key Responsibilities:- Provide 1st-3rd line support to clients, troubleshooting and resolving a variety of technical issues
- Assist in the implementation of software changes and updates in hosted and client environments
- Escalate issues appropriately in line with SLA requirements, always maintaining a strong focus on customer satisfaction
- Collaborate with a small, skilled team to share knowledge and ensure smooth day-to-day operations
- A strong analytical thinker who thrives on solving complex problems
- Previous experience as a Support Analyst, able to hit the ground running
- Strong SQL skills and a solid general helpdesk/support background
- Experience with financial or business systems is highly beneficial
- Technically adept, able to troubleshoot complex issues beyond basic support
- Working knowledge of Windows Client Server Operating Systems and a good understanding of general IT infrastructure
- Any bespoke software support experience would be an advantage
Competitive salary up to £41,000 plus many other attractive benefits. Ability to WFH 3-4 days per week once passed probation.
Software Support Analyst in Southampton employer: Context Recruitment Limited
Contact Detail:
Context Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Analyst in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company and its software solutions thoroughly. Be ready to discuss how your skills, especially in SQL and support, can help them deliver top-notch service.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled complex issues in the past. This will demonstrate your analytical thinking and ability to thrive under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Software Support Analyst in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Software Support Analyst. Highlight your experience with 1st-3rd line support and any relevant technical skills, especially SQL and troubleshooting. We want to see how you can hit the ground running!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about providing excellent customer service and how your analytical thinking can solve complex problems. Let us know why you’re the perfect fit for our team.
Showcase Relevant Experience: When detailing your previous roles, focus on your experience with financial or business systems. If you've worked with bespoke software, make sure to mention that too! We love seeing how your background aligns with what we do.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Context Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your SQL skills and any relevant software systems mentioned in the job description. Be ready to discuss specific technical issues you've resolved in the past, as this will show your analytical thinking and problem-solving abilities.
✨Showcase Your Customer Focus
Since the company prioritises customer satisfaction, prepare examples of how you've gone above and beyond for clients in previous roles. Highlight your experience with 1st-3rd line support and how you ensure timely resolutions while keeping clients informed.
✨Familiarise Yourself with Their Software
If possible, get a feel for the company's software solutions before the interview. Understanding their products will not only impress them but also help you answer questions more effectively and demonstrate your genuine interest in the role.
✨Collaborate and Communicate
Emphasise your ability to work within a small team and share knowledge. Prepare to discuss how you've collaborated with colleagues in the past to solve complex issues, as teamwork is key in this role.