At a Glance
- Tasks: Provide 1st line support and troubleshoot software issues for clients.
- Company: Leading software provider known for innovative business solutions.
- Benefits: Up to £27,500 PA, hybrid working, and excellent training opportunities.
- Other info: Join a supportive team culture with long-term career progression.
- Why this job: Kickstart your career in tech with hands-on experience and growth potential.
- Qualifications: Degree in Computing or related field; strong problem-solving skills.
The predicted salary is between 27500 - 27500 € per year.
Our client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Graduate Software Support Analyst to join their growing team on a permanent basis. This is an excellent opportunity for a recent graduate looking to build a long-term career within software support, gaining exposure to a wide range of technologies, systems and client environments.
Working within a small, highly capable support team, you will assist clients with technical issues, software updates and system troubleshooting while developing hands-on experience across 1st-3rd line support. You will gain exposure to databases, scripting, Windows environments and complex enterprise software solutions, with structured progression and ongoing learning opportunities. The company is highly customer-focused, with an excellent reputation for delivering quality solutions and outstanding service to clients across a range of sectors.
Key Responsibilities:- Provide 1st line support for client software solutions, logging and troubleshooting technical issues
- Assist with diagnosing and resolving software, database and configuration-related problems
- Support software changes, patches and updates across hosted and customer environments
- Work with SQL and Oracle databases, including scripts and stored procedures
- Assist with customer training, user acceptance testing and ongoing technical support
- Collaborate with internal teams and clients to ensure timely issue resolution in line with SLAs
- Gain experience across Windows client/server environments, XML/XSL scripting and enterprise applications
- Progressively develop skills across 2nd and 3rd line support activities
- Ideally hold a degree (2:1 or above preferred) in Computing, Computer Science, Engineering, Physics, Maths, or a related technical subject
- Strong analytical and problem-solving skills with an interest in software and technology
- Basic understanding of SQL, databases, or scripting concepts
- Excellent communication and interpersonal skills
- Motivated, enthusiastic and eager to learn within a technical environment
- Ability to work independently and collaboratively within a team
- Exposure to SQL, Oracle, XML/XSL, or Windows Server environments
- Understanding of software testing, troubleshooting, or scripting
- Placement year, internship, or university project experience within IT or software environments
This is an exciting opportunity to join a well-established software company with a strong team culture, excellent training and genuine long-term career progression opportunities. Hybrid working is available following probation.
Graduate Software Support Analyst in Southampton employer: Context Recruitment Limited
Join a leading software provider in Southampton, where you will be part of a dynamic and supportive team dedicated to delivering innovative solutions for business and finance processes. With a strong emphasis on employee growth, you will benefit from structured training, hands-on experience across various technologies, and the opportunity to progress your career in a customer-focused environment that values collaboration and excellence.
Contact Detail:
Context Recruitment Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Software Support Analyst in Southampton
✨Tip Number 1
Network like a pro! Reach out to your university alumni, attend tech meetups, or join online forums. The more people you connect with, the better your chances of hearing about job openings before they even hit the market.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to software support. We recommend doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Showcase your skills! Create a portfolio or GitHub repository with projects you've worked on, especially those involving SQL or scripting. This gives potential employers a tangible look at what you can do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Graduate Software Support Analyst in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight any relevant projects or coursework that showcase your analytical and problem-solving abilities, especially in software and technology.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention specific technologies or experiences that relate to the position, and don’t forget to show off your communication skills!
Show Your Passion for Learning:We love candidates who are eager to learn! In your application, mention any relevant courses, certifications, or personal projects that demonstrate your commitment to developing your technical skills, especially in areas like SQL or scripting.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Context Recruitment Limited
✨Know Your Tech Basics
Brush up on your understanding of SQL, databases, and scripting concepts. Since the role involves troubleshooting software and database issues, being able to discuss these topics confidently will show your technical aptitude and enthusiasm for the position.
✨Showcase Your Problem-Solving Skills
Prepare examples from your studies or any relevant experience where you successfully diagnosed and resolved a technical issue. This could be from a university project or an internship. Highlighting your analytical skills will resonate well with the interviewers.
✨Communicate Clearly
Since this role requires excellent communication skills, practice explaining complex technical concepts in simple terms. You might be asked to describe how you would assist a client with a technical problem, so clarity is key!
✨Demonstrate Your Eagerness to Learn
Express your motivation and enthusiasm for the role and the technology involved. Discuss any relevant coursework or personal projects that showcase your willingness to learn and grow within a technical environment. Companies love candidates who are keen to develop their skills!
