At a Glance
- Tasks: Provide top-notch IT support and tackle diverse technical challenges.
- Company: Join a well-known organisation transforming its technology landscape.
- Benefits: Up to £37,000 PA, excellent benefits, and career progression opportunities.
- Other info: Collaborative team environment with strong support from experienced professionals.
- Why this job: Be part of an exciting tech transformation and make a real difference.
- Qualifications: Motivated individuals with a passion for IT support and customer service.
The predicted salary is between 30000 - 41000 £ per year.
Up to £37,000 PA plus excellent benefits. Opportunity for an IT Support Analyst / Service Desk Engineer to join a well-known organisation undergoing significant technology transformation. A reputable, complex organisation with numerous sites, providing services to hundreds-of-thousands across the country. You will be joining at a particularly exciting time for the business.
As an IT Support Analyst you will be required to work within a small, highly capable team, responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA's. You will have the support of an experienced 3rd line Infrastructure team and various third-party vendors and Service providers as escalation points. The role requires a motivated, self-starting individual. This is a fantastic opportunity for an individual looking to take the next step and progress with a rapidly developing company.
Role responsibilities:
- Provide technical IT support, covering multiple issues spanning all end-user-computing, infrastructure, business systems, telephony etc.
- Support projects as required
- Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld
- Collaborate with 3rd parties when required, ensuring all problems are dealt with efficiently.
Service Desk Engineer employer: Context Recruitment Limited
Join a dynamic and innovative organisation in Bicester, where you'll be part of a dedicated team driving significant technology transformation. With a strong focus on employee development, we offer excellent benefits and a collaborative work culture that values exceptional customer service. This is an exciting opportunity for growth within a reputable company that supports its staff with resources and expertise, making it an ideal place for those looking to advance their careers in IT support.
Contact Details:
Context Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Desk Engineer role.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to IT support. We recommend setting up mock interviews with friends or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples where you’ve resolved technical issues under pressure. We want to see how you handle challenges, especially in a fast-paced environment like this one!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Engineer role. Highlight your relevant experience in IT support and customer service, and don’t forget to mention any specific technologies or systems you’ve worked with that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this opportunity and how your skills make you a perfect fit for the team. Keep it concise but engaging, and let your personality come through.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can demonstrate their problem-solving abilities, especially in high-pressure situations. It’s all about showing us you can keep calm and deliver great service!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Context Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to end-user computing, infrastructure, and business systems. Be ready to discuss specific tools and technologies you've worked with, as well as how you've resolved issues in the past.
✨Showcase Your Customer Service Skills
Since this role emphasises exceptional customer service, prepare examples of how you've handled difficult situations or provided outstanding support. Think about times when you went above and beyond for a user and be ready to share those stories.
✨Understand SLAs and Their Importance
Familiarise yourself with Service Level Agreements (SLAs) and be prepared to discuss how you ensure compliance with them. Highlight any experience you have in managing expectations and delivering results within set timeframes.
✨Be Ready to Collaborate
This role involves working closely with third-party vendors and an experienced 3rd line team. Prepare to talk about your teamwork experiences and how you’ve effectively collaborated with others to solve complex problems.
