Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Professional Services Engineer, deploying innovative CCaaS solutions.
- Company: Be part of a rapidly expanding company leading in hosted telephony and AI technology.
- Benefits: Enjoy flexible working, a collaborative environment, and opportunities for growth.
- Why this job: Work on exciting projects with clients, making a real impact in the tech industry.
- Qualifications: Experience in CCaaS/VoIP, Genesys Cloud, and strong Linux skills are essential.
- Other info: Remote work options available; must be eligible to work in the UK.
The predicted salary is between 44000 - 52000 £ per year.
Exciting opportunity to join a rapidly expanding CCaaS provider as a Design & Deployment Engineer in the Professional Services team. This is an innovative company utilising open source technology, leading the way with hosted telephony, Asterisk PBX, CCaaS solutions & AI.
They are winning contracts hand-over-fist and subsequently need another capable CCaaS specialist for project work. This is a client facing position where you will be involved in the full end-to-end solution deployment including project planning, preparation of low-level designs and deployment work from the OS build through to configuration and go-live. You will also act as an escalation point (3rd line) for complex troubleshooting.
This is a vibrant organisation offering a good work / life balance - flexible working, collaborative environment and real opportunity to grow with the organisation as they scale. A team environment where your skills and expertise will be valued.
Essential Experience:- Experience of CCaaS / VoIP project work / solution deployments
- Experience supporting or deploying Genesys Cloud
- Ability to interact with clients/customers - working with them to understand and define requirements.
- Ability to produce low-level solution designs for SME and enterprise level customers.
- Strong Linux skillset - ability to install, configure and troubleshoot Linux.
- Strong understanding of SIP protocols.
- Good understanding of network fundamentals - Routing, Switching and Firewalls.
Paying between £55,000-65,000 + benefits depending on experience. London office - Remote working available. Candidates must be eligible to work in the United Kingdom.
Professional Services Engineer employer: Context Recruitment Limited
Contact Detail:
Context Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Engineer
✨Tip Number 1
Familiarise yourself with Genesys Cloud and its features. Understanding the platform inside out will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your Linux skills, especially installation and troubleshooting. Being able to showcase your technical prowess in this area can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with CCaaS and VoIP projects. Be ready to share specific examples of your past work, as this will highlight your capability to handle similar tasks in this new role.
✨Tip Number 4
Practice your client interaction skills. Since this is a client-facing position, being able to effectively communicate and understand client requirements will be crucial for your success.
We think you need these skills to ace Professional Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in CCaaS and VoIP project work. Emphasise your skills in deploying Genesys Cloud and any client-facing roles you've had, as this position requires strong interaction with customers.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific projects or experiences that demonstrate your ability to produce low-level solution designs and troubleshoot complex issues, particularly in Linux environments.
Showcase Technical Skills: Clearly outline your technical skills related to Linux, SIP protocols, and network fundamentals in both your CV and cover letter. Use specific examples to illustrate your expertise and how it aligns with the job requirements.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at Context Recruitment Limited
✨Showcase Your Technical Skills
Make sure to highlight your experience with CCaaS and VoIP project work during the interview. Be prepared to discuss specific projects where you deployed Genesys Cloud or similar solutions, as this will demonstrate your hands-on expertise.
✨Understand Client Interaction
Since this role involves client-facing responsibilities, be ready to share examples of how you've successfully interacted with clients in the past. Discuss how you gathered requirements and ensured customer satisfaction throughout the deployment process.
✨Demonstrate Problem-Solving Abilities
As a Professional Services Engineer, you'll need to troubleshoot complex issues. Prepare to discuss scenarios where you've acted as an escalation point for technical problems, showcasing your analytical skills and ability to resolve challenges effectively.
✨Familiarise Yourself with Linux and Networking
Brush up on your Linux skills and understanding of network fundamentals, including SIP protocols, routing, switching, and firewalls. Be ready to answer technical questions or even solve problems on the spot to prove your capabilities.
