At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for users.
- Company: Leading construction engineering business with a supportive IT department.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Autonomous role with opportunities for career growth and collaboration.
- Why this job: Join a proactive team and enhance your IT skills while making a real impact.
- Qualifications: Experience in IT support, strong communication skills, and a UK driver’s licence.
The predicted salary is between 40000 - 40000 £ per year.
IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. This is a stand‑alone on‑site IT role, working autonomously day‑to‑day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential.
Key Responsibilities:
- Provide end‑user support to VIPs and users via telephone, remote support, email, and face‑to‑face
- Prioritise and manage workflow through the ITSM system (ServiceNow)
- Conduct on‑site technical investigations and escalate issues to ensure timely resolution
- Collaborate with IT team members and support 1st and 2nd line IT teams
- Install, update, maintain, and support various software packages and hardware
- Perform Active Directory administration and deploy software via Endpoint Manager
- Support SIP/VOIP telephony and video conference systems
- Configure and support iOS/Android mobile devices and 4G/5G dongles
- Assist with IT projects and maintain technical documentation
Qualifications and Skills:
- Microsoft certifications (desired)
- Experience with ITSM systems
- Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams
- Understanding of anti-virus products, web gateway filtering, and networking concepts
- Strong communication, problem‑solving, and customer service skills
- Ability to work under pressure and prioritise tasks effectively
Please note: you must have a UK driver’s licence/own vehicle for this position.
Service Desk Engineer in North East employer: Context Recruitment Limited
Join a leading construction engineering business in Stockton on Tees as a Service Desk Engineer, where you will thrive in a supportive and collaborative work environment. With a focus on employee growth, the company offers opportunities for professional development and the chance to work autonomously while being backed by a centralised IT department. Enjoy a competitive salary and the satisfaction of providing high-quality IT support to internal stakeholders, all within a dynamic and engaging workplace culture.
Contact Details:
Context Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer in North East
✨Tip Number 1
Get to know the company before your interview! Research their projects, values, and culture. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves explaining technical issues to non-technical users, try role-playing with a friend or family member. It’ll help you articulate your thoughts clearly and confidently.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows that you’re engaged and eager to learn more about the role and the team dynamics. Plus, it gives you a chance to assess if the company is the right fit for you!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. And remember, apply through our website for the best chance at landing that Service Desk Engineer role!
We think you need these skills to ace Service Desk Engineer in North East
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Engineer role. Highlight your experience with ITSM systems, Windows Operating Systems, and any relevant Microsoft certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your problem-solving skills and how you can communicate technical issues clearly to non-technical users. We love a good story!
Show Off Your Communication Skills:Since this role involves regular interaction with internal stakeholders, make sure to showcase your communication skills in your application. Whether it's through your CV or cover letter, let us know how you can effectively engage with users and provide top-notch support.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Context Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Operating Systems, Active Directory, and Office 365. Be ready to discuss how you've used these tools in past roles, as well as any experience with ITSM systems like ServiceNow.
✨Show Off Your Communication Skills
Since this role is client-facing, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with non-technical users and be prepared to share those stories during the interview.
✨Demonstrate Problem-Solving Prowess
Prepare to discuss specific instances where you've diagnosed and resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, such as dealing with a VIP user’s urgent issue or managing multiple requests at once. Think through your approach to prioritising tasks and maintaining high service levels under pressure.
