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- Tasks: Lead and inspire a tech-savvy team to deliver top-notch services.
- Company: Join a respected Managed Services Provider with a collaborative culture.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact by guiding a talented team in a dynamic environment.
- Qualifications: Experience in leading technical teams and strong communication skills.
- Other info: Exciting career development opportunities in a fast-paced industry.
The predicted salary is between 45000 - 50000 £ per year.
A fantastic opportunity has arisen for an experienced Service Desk Team Leader to join a highly respected Managed Services Provider. This role is centred on strong people leadership, guiding an established infrastructure team to deliver high-quality services across a broad customer base.
The successful candidate will take ownership of day-to-day team management, mentoring, service quality, and workload coordination. The environment is built on VMware, enterprise backup solutions including Veeam and Commvault, and infrastructure from Dell and HP. While a solid technical background in these technologies is highly desirable, the primary focus is on leading, supporting, and developing the team.
Key Responsibilities- Lead, motivate, and develop the Infrastructure Team, fostering collaboration and high performance.
- Oversee workload distribution, resource planning, and performance management.
- Ensure infrastructure services remain stable, secure, and aligned with customer requirements.
- Drive continuous improvement in processes, documentation, and operational efficiency.
- Work alongside senior leadership to support business strategy and service delivery excellence.
- Proven experience leading or mentoring an infrastructure or technical support team.
- Strong communication and people-leadership capabilities, with the ability to guide, influence, and support others.
- Technical understanding of VMware, Veeam, Commvault, Dell, and HP infrastructure solutions is highly advantageous.
- Confident in managing priorities, improving workflows, and maintaining high service standards.
Must be eligible for SC Clearance.
Hybrid based - Manchester.
Service Desk Team Leader in Manchester employer: Context Recruitment Limited
Contact Detail:
Context Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Leader in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Desk Team Leader role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team leadership and technical support. We recommend doing mock interviews with friends or using online resources to get comfortable talking about your experience with VMware, Veeam, and other tech solutions.
✨Tip Number 3
Showcase your leadership skills! When you get the chance to chat with potential employers, share specific examples of how you've motivated teams and improved service quality. We want to see your passion for leading and developing others shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s make that Service Desk Team Leader position yours!
We think you need these skills to ace Service Desk Team Leader in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant technical knowledge, especially around VMware, Veeam, and Commvault.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Service Desk Team Leader role. Share specific examples of how you've led teams and improved service quality in previous positions.
Showcase Your People Skills: Since this role is all about leading and mentoring, make sure to emphasise your communication and people-leadership capabilities. We want to see how you can motivate and develop a team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Context Recruitment Limited
✨Know Your Tech
Even though the focus is on leadership, having a solid understanding of VMware, Veeam, Commvault, and the infrastructure from Dell and HP will set you apart. Brush up on these technologies so you can confidently discuss how they impact team performance and service delivery.
✨Showcase Your Leadership Style
Prepare to share specific examples of how you've led and motivated teams in the past. Think about challenges you've faced and how you fostered collaboration and high performance. This will demonstrate your capability to guide and support others effectively.
✨Emphasise Continuous Improvement
Be ready to discuss how you've driven process improvements in previous roles. Highlight any initiatives you've implemented that enhanced operational efficiency or service quality. This shows you're proactive and committed to excellence.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, team dynamics, and future projects. This not only shows your interest in the role but also helps you gauge if the company aligns with your values and career goals.