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- Tasks: Provide top-notch technical support and tackle exciting challenges in a dynamic environment.
- Company: Fast-growing Managed Services Provider with a modern and ambitious culture.
- Benefits: Competitive salary, hybrid work model, and opportunities for career development.
- Other info: Great chance to grow your career in a supportive and innovative setting.
- Why this job: Join a team that embraces new technologies and makes a real impact on customer experiences.
- Qualifications: Experience with Microsoft 365, Azure, and strong troubleshooting skills.
The predicted salary is between 40000 - 42000 £ per year.
A growing Managed Services Provider in London is seeking a skilled and customer-focused 2nd Line Engineer who enjoys tackling varied technical challenges and wants to develop their career within a modern, ambitious MSP. This is an excellent opportunity for someone who thrives in a dynamic environment and wants exposure to new technologies as the business continues to scale.
Key Responsibilities:
- Provide high-quality 1st - 3rd line support across a broad customer base
- Troubleshoot and resolve issues within Microsoft 365, Azure, and Windows Server environments
- Handle escalations from the 1st Line team and take ownership of more complex incidents
- Support project delivery, migrations, and infrastructure improvements
- Maintain accurate documentation and contribute to internal knowledge sharing
- Deliver remote and occasional on-site support when required
Required experience:
- Strong experience with the Microsoft ecosystem, including:
- Microsoft 365 administration
- Azure AD / Entra ID
- Windows Server (2016/2019/2022)
- Exchange Online, SharePoint Online, Teams
Highly Beneficial:
- Exposure to Google Workspace
- Experience supporting macOS devices
- PowerShell or other scripting knowledge
- Familiarity with RMM/PSA tools
Must be eligible to work in the UK.
Technical Support Engineer in London employer: Context Recruitment Limited
Contact Detail:
Context Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in managed services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a list of projects that highlight your experience with Microsoft 365, Azure, and Windows Server. This will give you an edge during interviews and show you're ready to tackle those technical challenges.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions for technical support roles. Role-play with a friend or use online resources to refine your answers and boost your confidence.
✨Tip Number 4
Apply through our website! We’re always on the lookout for talented individuals like you. Keep an eye on our job listings and don’t hesitate to submit your application directly for the best chance at landing that Technical Support Engineer role.
We think you need these skills to ace Technical Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365, Azure, and Windows Server. We want to see how your skills match up with the job description, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the Technical Support Engineer role and how your background makes you a perfect fit. Keep it engaging and personal – we love a bit of personality!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We’re looking for someone who thrives on challenges, so let us know how you’ve made a difference in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Context Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Windows Server. Be ready to discuss specific scenarios where you've successfully troubleshot issues in these environments. The more examples you can provide, the better!
✨Show Off Your Customer Service Skills
As a Technical Support Engineer, you'll be dealing with customers regularly. Prepare to share experiences where you've gone above and beyond to help a client. Highlight your ability to communicate complex technical information in a way that's easy for non-techies to understand.
✨Demonstrate Problem-Solving Prowess
Expect to face some technical challenges during the interview. Practice explaining your thought process when troubleshooting issues. This will show that you can think on your feet and take ownership of complex incidents, which is crucial for this role.
✨Familiarise Yourself with the Company Culture
Research the Managed Services Provider and their approach to customer support. Understanding their values and how they operate will help you tailor your responses and demonstrate that you're a good fit for their dynamic environment.