At a Glance
- Tasks: Lead workforce management transformations using Genesys Cloud for major enterprise clients.
- Company: Join a leading CCaaS provider with a focus on innovation and collaboration.
- Benefits: Competitive salary, remote work, and opportunities for professional growth.
- Other info: Must be UK-based and eligible for SC clearance.
- Why this job: Shape the future of workforce management in a dynamic, remote environment.
- Qualifications: Experience with Genesys Cloud WFM and strong stakeholder engagement skills.
The predicted salary is between 60000 - 70000 £ per year.
Paying between £60,000-70,000 depending on experience. Remote based.
A market-leading Contact Centre as a Service provider is expanding its Professional Services function and is seeking an accomplished Genesys Cloud WFM Specialist. This is an excellent opportunity to shape large-scale workforce management transformations for major enterprise clients while working with one of the most innovative platforms in the industry.
Key Responsibilities
- Lead end-to-end WFM workstreams within complex Genesys Cloud implementations.
- Facilitate high-quality workshops with operational, technical, and senior stakeholder groups.
- Translate business requirements into robust, scalable WFM solution designs.
- Configure, optimise, and deploy Genesys Cloud WFM capabilities across enterprise environments.
- Provide expert guidance on forecasting, scheduling, intraday management, and long-term planning.
- Support change management, user adoption, and post-deployment optimisation.
- Work collaboratively with solution architects, project managers, and customer teams to ensure successful delivery.
Experience required:
- Significant hands-on experience with Genesys Cloud WFM in enterprise-scale implementations.
- Proven ability to run workshops, gather requirements, and influence senior stakeholders.
- Strong understanding of contact centre operations and WFM best practice.
- Confident in designing and delivering complex WFM solutions.
- Excellent communication skills with a consultative, customer-focused approach.
- Passionate about delivering high-quality outcomes and driving operational improvement.
Must be eligible for SC clearance. Must be based in the UK. Remote based.
Genesys Cloud WFM Specialist in London employer: Context Recruitment Limited
As a leading CCaaS provider, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to excel in their roles. With competitive salaries and the flexibility of remote work, we offer exceptional growth opportunities through hands-on experience with cutting-edge technologies and collaborative projects with industry experts. Join us to make a meaningful impact on large-scale workforce management transformations while enjoying a supportive environment that values innovation and professional development.
Contact Details:
Context Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Genesys Cloud WFM Specialist in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend virtual events, and engage with professionals on LinkedIn. We can’t stress enough how important it is to make those personal connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to Genesys Cloud WFM. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies of your previous WFM projects. This will help you stand out during interviews and demonstrate your hands-on experience with Genesys Cloud implementations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Genesys Cloud WFM Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Genesys Cloud WFM Specialist role. Highlight your hands-on experience with Genesys Cloud WFM and any relevant projects you've led. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about workforce management and how you can contribute to our team. We love seeing candidates who can connect their experience to our mission.
Showcase Your Communication Skills:Since this role involves facilitating workshops and working with stakeholders, make sure to demonstrate your excellent communication skills in your application. We appreciate candidates who can convey complex ideas clearly and effectively.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Context Recruitment Limited
✨Know Your Genesys Cloud Inside Out
Make sure you brush up on your Genesys Cloud WFM knowledge. Understand the key features and functionalities, especially those related to workforce management. Be ready to discuss how you've applied this knowledge in past roles, as it will show your hands-on experience.
✨Prepare for Stakeholder Scenarios
Since you'll be facilitating workshops with various stakeholders, think of examples where you've successfully gathered requirements or influenced decisions. Prepare to share these stories during the interview to demonstrate your consultative approach and communication skills.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific challenges you've faced in previous WFM implementations and how you overcame them. This will highlight your ability to design and deliver complex solutions while driving operational improvement, which is crucial for this role.
✨Understand Change Management
Familiarise yourself with change management principles, especially in the context of user adoption and post-deployment optimisation. Be prepared to talk about how you've supported teams through transitions in the past, as this will be key to ensuring successful delivery in this position.
