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- Tasks: Support IP telephony and UC solutions, manage small-scale voice deployments.
- Company: Join a well-established tech services provider expanding its Delivery Team.
- Benefits: Enjoy hybrid working, with 2 days on-site and full product training provided.
- Why this job: Perfect for tech-savvy graduates eager to grow in a dynamic environment.
- Qualifications: Degree in a technology discipline preferred; no prior experience required.
- Other info: Be part of a collaborative team while developing your technical skills.
The predicted salary is between 18000 - 30000 £ per year.
A well-established technology services provider is looking to expand its Delivery Team with the addition of a Voice Services Technician. This position plays a key role in supporting the delivery of IP telephony and unified communications (UC) solutions, working closely with both internal departments and customers to ensure smooth, accurate and timely provisioning of services.
This is a customer-facing support role involving both administrative and technical tasks across small-scale voice deployments. Working under the guidance of senior delivery and engineering teams, the successful candidate will help manage and configure systems such as cloud telephony and Microsoft-hosted collaboration services.
While prior experience with platforms like Cisco Broadworks or Microsoft 365 is advantageous, full product training will be provided. This role is ideal for a graduate with a strong desire to develop knowledge within technology.
Role Responsibilities- Supporting the activation of services once contracts are signed, ensuring accurate data is collected and implementation requirements are clearly understood.
- Managing smaller orders and installations (typically under 10 users), maintaining delivery standards in line with agreed service levels.
- Using internal CRM tools (e.g., Microsoft Dynamics) to manage workflow from contract signature through to provisioning and billing.
- Drafting and issuing customer-facing documentation, including tailored voice configuration templates and bespoke call flow diagrams.
- Carrying out user and hardware allocation, voice platform setup, and configuration of specific requirements.
- Using external portals to provision third-party services that enhance the overall voice solution.
- Liaising with provisioning colleagues to conduct number availability checks and prepare porting documentation.
- Providing support across internal departments and acting as a point of reference for voice-related queries.
- Representing the voice and UC function in a professional and collaborative manner.
- Confident communicator - both verbally and in writing - with the ability to present information clearly.
- Highly organised, methodical and capable of managing multiple tasks and priorities.
- Flexible, adaptable, and comfortable working in a fast-paced environment.
- Strong attention to detail and a problem-solving mindset.
- Team-oriented but able to take initiative and work independently.
- Customer-first attitude with a proactive approach to service delivery.
- No experience required however, a degree in a technology discipline is highly advantageous.
Paying up to £25k - Hybrid working.
Junior Voice Engineer employer: Context Recruitment Limited
Contact Detail:
Context Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Voice Engineer
✨Tip Number 1
Familiarise yourself with IP telephony and unified communications concepts. Understanding the basics of how these systems work will give you a solid foundation to discuss during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your knowledge of Microsoft Dynamics and other CRM tools. Being able to speak confidently about how you would use these tools to manage workflows can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since this role involves customer-facing interactions, being able to clearly present information and draft documentation is crucial.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of how you've tackled challenges in the past. This will help illustrate your proactive approach and adaptability, which are key traits for this position.
We think you need these skills to ace Junior Voice Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant skills or experiences related to voice engineering, IP telephony, or unified communications. Even if you lack direct experience, emphasise your degree in a technology discipline and any projects or coursework that demonstrate your technical abilities.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of the job description that excite you, such as the opportunity to work with cloud telephony or Microsoft-hosted collaboration services. Show how your skills align with their needs.
Highlight Communication Skills: Since this role requires confident communication, ensure you provide examples of your verbal and written communication skills. This could be through previous roles, academic presentations, or group projects where you effectively conveyed information.
Showcase Problem-Solving Abilities: Demonstrate your problem-solving mindset by including examples of challenges you've faced and how you overcame them. This could be from academic projects, internships, or even personal experiences that required analytical thinking and adaptability.
How to prepare for a job interview at Context Recruitment Limited
✨Show Your Communication Skills
As a Junior Voice Engineer, you'll need to communicate effectively with both customers and internal teams. Practice explaining technical concepts in simple terms, and be prepared to demonstrate your verbal and written communication skills during the interview.
✨Demonstrate Your Organisational Skills
This role requires managing multiple tasks and priorities. Be ready to discuss how you stay organised and manage your time effectively. You might want to share examples from your studies or previous experiences where you successfully juggled various responsibilities.
✨Highlight Your Problem-Solving Abilities
With a strong attention to detail and a problem-solving mindset being key requirements, think of specific instances where you've tackled challenges. Prepare to discuss how you approached these situations and what the outcomes were.
✨Express Your Willingness to Learn
Since full product training will be provided, it's important to convey your eagerness to learn and develop your skills in technology. Share your passion for the field and any relevant coursework or projects that showcase your interest in voice engineering or unified communications.
