At a Glance
- Tasks: Support customers with network issues and manage escalated tickets in a friendly team.
- Company: Join a growing tech company in Huddersfield with a supportive culture.
- Benefits: Competitive salary, career development, and exposure to new technologies.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Kickstart your networking career and make a real difference for customers.
- Qualifications: Experience in 1st or 2nd Line support and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for a 2nd Line Network Engineer to join a growing and friendly Help Desk team based in Huddersfield. This is an excellent opportunity for someone with 1st or 2nd Line experience who is looking to develop their career within networking and gain exposure to new technologies.
In this position, you will be responsible for supporting customers with network-related issues, handling escalated tickets, and assisting with projects and installations. You will play a key role in ensuring high levels of customer service while meeting service level agreements.
Key Responsibilities- Managing and resolving support tickets escalated from the 1st Line team
- Troubleshooting network issues across a range of technologies
- Logging and managing faults with third-party providers
- Ensuring all tickets are progressed and resolved within SLA
- Keeping customers updated via phone, email, and ticketing systems
- Configuring and supporting network equipment (routers, switches, WAPs)
- Supporting customer installations and project work
- Escalating complex issues to senior engineers where necessary
- Maintaining accurate records within internal systems
- Previous experience in a 1st or 2nd Line support role
- Strong communication and customer service skills
- Analytical mindset with strong problem-solving ability
- Ability to work independently and manage workload effectively
- Full UK driving licence
- Understanding of networking fundamentals (DNS, DHCP, TCP/IP, OSI model)
- Experience with LAN, WAN, and/or SD-WAN environments
- Network security and firewall concepts
- Exposure to Cisco Meraki
- Broadband technologies (ADSL, FTTC, FTTP, leased lines)
- VoIP and hosted telephony systems
- Cloud platforms such as AWS, Azure, or GCP
- Scripting knowledge (e.g., Python) advantageous
- Relevant certifications such as CCNA/CCNP
Working Hours: Monday to Friday on a rotating shift basis: 08:00 - 16:00 | 09:00 - 17:00 | 10:00 - 18:00
Must be eligible to work in the UK.
Network Support Engineer in Huddersfield employer: Context Recruitment Limited
Join a dynamic and supportive team as a 2nd Line Network Support Engineer in Huddersfield, where your career can flourish in a collaborative environment. We prioritise employee growth through exposure to cutting-edge technologies and offer a friendly workplace culture that values high levels of customer service. With competitive pay and a commitment to professional development, this is an excellent opportunity for those looking to advance their networking skills.
Contact Details:
Context Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Network Support Engineer in Huddersfield
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Context Recruitment Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Context Recruitment Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Context Recruitment Limited!
✨Direct Apply to Context Recruitment Limited
Let's not forget to apply directly through the Context Recruitment Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Network Support Engineer in Huddersfield
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Context Recruitment Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Context Recruitment Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Context Recruitment Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
