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- Tasks: Provide top-notch IT support and resolve tech issues for users and VIPs.
- Company: Join a leading construction engineering firm with a supportive IT team.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Autonomous role with opportunities for growth and collaboration.
- Why this job: Make a real difference by solving tech problems and supporting your colleagues.
- Qualifications: Experience in IT support, strong communication skills, and a UK driver's license.
The predicted salary is between 40000 - 40000 £ per year.
IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department.
You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential.
Key Responsibilities:- Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face
- Prioritise and manage workflow through the ITSM system (ServiceNow)
- Conduct on-site technical investigations and escalate issues to ensure timely resolution
- Collaborate with IT team members and support 1st and 2nd line IT teams
- Install, update, maintain, and support various software packages and hardware
- Perform Active Directory administration and deploy software via Endpoint Manager
- Support SIP/VOIP telephony and video conference systems
- Configure and support iOS/Android mobile devices and 4G/5G dongles
- Assist with IT projects and maintain technical documentation
- Microsoft certifications (desired)
- Experience with ITSM systems
- Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams
- Understanding of anti-virus products, web gateway filtering, and networking concepts
- Strong communication, problem-solving, and customer service skills
- Ability to work under pressure and prioritise tasks effectively
Please note; you must have a UK driver's license/own vehicle for this position.
Service Desk Engineer in Chester employer: Context Recruitment Limited
Contact Detail:
Context Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer in Chester
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have a lead on that perfect Service Desk Engineer role.
✨Tip Number 2
Practice your communication skills! Since this role involves explaining technical issues to non-techies, try role-playing with friends or family. The clearer you can explain things, the better your chances of impressing during interviews.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that excite you! Use our website to find roles that match your skills and interests. Tailor your approach to each company’s culture and values for a better shot at landing that job.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
We think you need these skills to ace Service Desk Engineer in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Engineer role. Highlight your experience with ITSM systems, Windows OS, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your communication skills and how you can support both technical and non-technical users effectively.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved IT issues in the past. We love seeing proactive problem solvers who can think on their feet and deliver great support!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Context Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Operating Systems, Active Directory, and Office 365. Be ready to discuss how you've used these tools in past roles, as well as any experience with ITSM systems like ServiceNow. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Show Off Your Communication Skills
Since this role is client-facing, practice explaining technical concepts in simple terms. You might be asked to describe a complex issue to a non-technical user, so think about how you would break it down. Clear communication can set you apart from other candidates.
✨Demonstrate Problem-Solving Prowess
Prepare for scenario-based questions where you'll need to demonstrate your analytical skills. Think of examples where you've diagnosed and resolved issues under pressure. Highlight your thought process and how you prioritised tasks to ensure timely resolutions.
✨Be Ready to Discuss Team Collaboration
This position involves working closely with both 1st and 2nd line IT teams. Have examples ready that showcase your ability to collaborate effectively. Talk about how you've supported colleagues in the past and how you approach teamwork, especially in high-pressure situations.