At a Glance
- Tasks: Provide 2nd line technical support and troubleshoot complex IT issues.
- Company: Join a well-known public-facing organisation with a strong IT team.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Be part of exciting IT projects and improve technology across multiple sites.
- Why this job: Make a real impact by solving tech challenges in a dynamic environment.
- Qualifications: Experience in 2nd line support and strong problem-solving skills.
The predicted salary is between 36000 - 44000 £ per year.
Senior Service Desk Engineer - 12 Month FTC London - Hybrid Working £45,000 - £50,000 We're working with a well-known, public-facing organisation to recruit a Senior Service Desk Engineer on an initial 12-month fixed-term contract.
Supporting an organisation of circa 2.5k IT end users across multiple UK sites, you'll join a small and highly capable IT team providing hands-on 2nd line technical support across end-user computing, infrastructure, Microsoft technologies, business systems and telephony.
You'll take ownership of more complex technical issues escalated through the Service Desk, troubleshooting through to resolution while working closely with infrastructure teams, application teams and third-party technology providers.
Alongside BAU support, you'll contribute to a range of IT projects and improvement initiatives, including device deployments, upgrades and wider technology change.
Core Responsibilities Provide 2nd line technical support across a broad Microsoft-based IT environment, taking ownership of incidents and service requests through to resolution Troubleshoot and resolve more complex hardware, software, endpoint, Microsoft 365 and infrastructure-related issues Manage escalated incidents within agreed SLAs, ensuring high standards of service and accurate documentation throughout Log, m...
Senior Service Desk Engineer employer: Context Recruitment Limited Careers
Join a dynamic Managed Services Provider in Wolverhampton, where your expertise as an IT Project Delivery Engineer will be valued and nurtured. With a strong focus on employee growth, we offer a collaborative work culture that encourages innovation and technical leadership, alongside competitive salaries and opportunities to engage with diverse clients. Experience the unique advantage of working in a thriving local environment that supports both professional development and meaningful contributions to client success.
Contact Details:
Context Recruitment Limited Careers Recruitment Team
