At a Glance
- Tasks: Manage customer incidents and ensure timely resolutions while improving processes.
- Company: Leading Managed Services Provider with a dynamic Service Desk team.
- Benefits: Competitive salary of £26,000, hybrid working, and professional development opportunities.
- Other info: Ideal for entry-level candidates looking to grow in the tech industry.
- Why this job: Kickstart your career in a fast-paced environment and make a real impact.
- Qualifications: Strong communication skills, attention to detail, and a willingness to learn.
The predicted salary is between 26000 - 26000 £ per year.
Incident Management Analyst (Entry Level) Hybrid working - 2 days per week in Harrogate.
Paying £26,000 + benefits.
A leading Managed Services Provider is seeking a proactive and enthusiastic Incident Management Analyst to join their Service Desk team.
This is an ideal opportunity for someone starting out in the industry who's eager to develop within a professional and fast-paced environment.
You'll play a vital role in managing customer incidents, ensuring clear communication, timely resolution, and continuous improvement across their processes.
Key
Responsibilities: Handle customer incident escalations and provide timely updates Monitor VIP and sensitive tickets to prevent SLA breaches Document incident reports and contribute to process improvements Conduct quality checks and support team training Assist in integrating new customers and identifying problem tickets What We're
Looking
For: Strong communication and customer service skills Good attention to detail and time management Able to work under pressure and across teams Willingness to learn and tackle new technical areas ITIL 4 Foundation (desirable) Hybrid working - Offices in Harrogate.
Incident Management Analyst employer: Context Recruitment Limited Careers
Join a dynamic Managed Services Provider in Wolverhampton, where your expertise as an IT Project Delivery Engineer will be valued and nurtured. With a strong focus on employee growth, we offer a collaborative work culture that encourages innovation and technical leadership, alongside competitive salaries and opportunities to engage with diverse clients. Experience the unique advantage of working in a thriving local environment that supports both professional development and meaningful contributions to client success.
Contact Details:
Context Recruitment Limited Careers Recruitment Team
