Enterprise Success Manager (French speaking) in London

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey. We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

About the role: The Strategic Enterprise Success Manager is part of our GTM Strategy organisation, within the Enterprise Customer Success EMEA team. This role is responsible for managing a portfolio of 15-25 high-touch enterprise accounts across France and Switzerland, owning the full customer lifecycle from onboarding through strategic adoption, executive engagement, and creating the right conditions for renewal and expansion. You will act as a trusted advisor to your clients, combining deep product expertise, data-driven account management, and a consultative approach to deliver measurable business impact. Internally, you’ll partner and orchestrate with our entire post-sales teams: onboarding, sales, professional services, customer experience and partnership.

What you will do:

• Build trusted relationships with operational and Executive-level contacts, becoming a strategic advisor on high-impact digital business topics.
• Build data-driven success plans aligned to clients' Key Business Objectives, mapping strategic contacts across key accounts to ensure strong retention.
• Drive adoption of all Contentsquare products (including Product Analytics -from the acquisition of Heap), helping teams leverage event-based and retroactive behavioral data to understand user activation, feature adoption, and retention across web and mobile.
• Champion Contentsquare's AI-powered capabilities (Sense Analyst, MCP integration), guiding customers from platform-dependent workflows to AI-native insight generation across their tools (Claude, ChatGPT, Microsoft Copilot, etc.).
• Engage data-mature customers around Data Connect (behavioral data exports to Snowflake, BigQuery, Databricks, Redshift, Microsoft Fabric), working cross-functionally to unlock value within their existing data ecosystems.
• Drive renewals and build upsell/cross-sell strategy in close collaboration with Sales, identifying expansion opportunities across Data Connect, MCP, Sense Analyst, and Product Analytics.
• Proactively leverage data to monitor portfolio performance and anticipate critical situations.
• Maintain best-in-class usage of CS tools (Gainsight, Salesforce, Tableau & Dust) and collaborate with peers to continuously improve practices.
• Stay current on market trends and the broader tech ecosystem (analytics, AI, data warehouses) and represent Contentsquare as a public speaker internally and externally.

About you:

• 5+ years in high-touch enterprise Customer Success, Account Management, or Senior Consulting or deep expertise with Contentsquare and/or standard analytics products.
• Proven ability to build long-term relationships at both C-level and operational levels.
• Exceptional written and oral communication in French and English; additional European languages are a plus.
• Strong knowledge of the analytics landscape: Digital Experience Analytics, Product Analytics (event-based, retroactive), A/B testing, and data-led product development.
• Familiarity with the modern data and AI ecosystem: data warehouses (Snowflake, BigQuery, Databricks) and LLM-based tools (ChatGPT, Claude, Microsoft Copilot).
• Experience collaborating with Sales to drive growth, with a proactive, structured, and ownership-driven mindset.
• Passion for technology, AI-powered products, and the SaaS business model.

Why you should join Contentsquare: We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs. Here are a few we want to highlight:

• Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year.
• Work flexibility: hybrid and remote work policies.
• Generous paid time-off policy (every location is different).
• Lifestyle allowance.
• A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work.
• Every full-time employee receives stock options, allowing them to share in the company’s success.
• We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts.
• And more benefits tailored to each country.

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.