Customer Success/account Manager - Hybrid (Remote & in London

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers' whole online journey. We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide.

As an Enterprise Account Executive in London, you'll help accelerate growth across the UK's leading banks, insurance companies, and fintech businesses. You'll work as part of an immediate close-knit team of five, while collaborating with a broader UK and global sales organisation that includes Sales Development Representatives, Solutions Engineers, Customer Success Managers, Marketing, Partnerships, and Leadership.

You'll manage a balanced portfolio of approximately 10 existing customers to renew and expand, alongside around 90 prospective accounts. Financial services is a key strategic priority for Contentsquare. In this role, you'll help some of the UK's most influential financial institutions make better digital decisions through Contentsquare's experience intelligence platform and ecosystem of technology partnerships, including Microsoft and Snowflake.

• Manage the full sales cycle for Contentsquare's experience intelligence platform across UK financial services accounts.
• Develop and execute strategic enterprise account plans to drive new business, account expansion, and retention.
• Prospect into and build relationships with senior executives and decision-makers across Product, Marketing, Design and Data teams.
• Own renewal activity in close partnership with the Customer Success Manager, ensuring customers continue to realise value from Contentsquare.
• Establish and navigate senior-level relationships, from initial engagement through to executive sponsorship.
• Articulate the business value of complex enterprise technology and connect it to customers' digital transformation priorities.
• Leverage Contentsquare's broader sales ecosystem and technology partnerships to create compelling customer solutions.
• Represent Contentsquare as a trusted strategic partner to leading UK financial services organisations.

Experience selling enterprise SaaS solutions, including new business and account expansion. Experience selling into financial services is a plus, but not required. A proven track record of achieving and exceeding sales targets. Experience managing complex, multi-stakeholder enterprise sales cycles. Experience with a recognised sales methodology such as MEDDICC, SPIN, or Challenger. Motivation to work in a hybrid environment, spending three days per week in our London office.

We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year.

• Work flexibility: hybrid and remote work policies.
• Generous paid time-off policy (every location is different).
• Lifestyle allowance.
• A Culture Crew in every country we're based in to coordinate regular activities for employees to get to know each other and bond outside of work.
• Every full-time employee receives stock options, allowing them to share in the company's success.
• We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts.

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.