At a Glance
- Tasks: Design and implement scalable infrastructure solutions while automating workflows.
- Company: Join Content Guru, a leading provider of cloud Customer Experience solutions.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic work environment with vibrant offices across multiple countries.
- Why this job: Make a real impact on mission-critical services for vital organisations.
- Qualifications: 5+ years in Infrastructure or DevOps with strong scripting skills.
The predicted salary is between 63000 - 77000 £ per year.
Senior Infrastructure Operations Engineer
Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, supporting critical services across finance, emergency response, and government sectors.
We’re looking for a technically skilled and solutions-driven Senior Infrastructure Operations Engineer to join our expanding Engineering team in Braacknell, Berkshire.
If you have a passion for high-availability infrastructure, automation, and delivering mission-critical services at scale, we’d love to hear from you.
What we are looking for…
We’re seeking an experienced engineer with a strong background in platform operations, Dev Ops, or infrastructure engineering.
You’ll play a key role in delivering resilient, scalable, and secure solutions that power services for some of the world’s most vital organisations.
Location…
This role is based in Bracknell, Berkshire..
Key responsibilities of the role…
Infrastructure & Automation
- Design and implement scalable, resilient infrastructure solutions using automation and infrastructure-as-code.
- Continuously improve platform reliability and streamline operational workflows through automation and tooling.
Security & Observability
- Develop and maintain proactive monitoring, logging, and alerting solutions.
- Contribute to both offensive and defensive security strategies, including threat simulations and incident playbooks.
Operational Excellence
- Provide 3rd line support for complex infrastructure issues, working alongside 1st and 2nd line teams to ensure fast and effective resolutions.
- Coordinate seamless, zero-downtime deployments in collaboration with Development teams.
Innovation & Collaboration
- Stay on the cutting edge of infrastructure technologies and best practices.
- Participate in regular research, proof-of-concept and implementation projects to evolve the platform.
- Champion a culture of collaboration, agility and continuous improvement.
About you…
- Bachelor’s degree in Computer Science, Engineering, or a related STEM field.
- 5+ years of experience in Infrastructure, SRE, Dev Ops or similar roles (or 3+ years plus 2+ years in customer support).
- Strong scripting and automation skills (Power Shell, Python, or similar).
- Experience with containerisation, Kubernetes, and microservices architecture.
- Solid understanding of cloud platforms and security principles.
- Excellent troubleshooting, problem-solving and communication skills.
- Comfortable with overnight and weekend work (scheduled rotational basis).
- Experience in ISO-certified environments is a plus.
About the Company…
Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaa S) in Europe.
With vibrant offices across the UK, Germany, the Netherlands, Japan, Portugal, the US and Greece, we power mission-critical communications for major organisations worldwide.
We aim to redefine the way the world connects—ensuring reliable, fast and intelligent interactions across voice, video, messaging, and beyond.
We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic.
We are committed to creating an inclusive workplace where individuals can thrive and grow.
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Senior Infrastructure Operations Engineer in Bracknell employer: contentguru
Content Guru is an exceptional employer that fosters a collaborative and innovative work culture in its Bracknell head office. With a strong focus on employee growth, we offer continuous learning opportunities and the chance to work on impactful projects that drive customer success. Our commitment to nurturing key relationships and delivering measurable outcomes ensures that every team member plays a vital role in our mission, making this a rewarding place to advance your career in SaaS.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Infrastructure Operations Engineer in Bracknell
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at contentguru or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
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✨Tap into Online Developer Communities
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We think you need these skills to ace Senior Infrastructure Operations Engineer in Bracknell
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at contentguru.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at contentguru and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at contentguru
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If contentguru uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
