At a Glance
- Tasks: Lead a team to ensure top-notch quality in software testing and delivery.
- Company: Join Content Guru, a leader in cloud Customer Experience solutions.
- Benefits: Competitive salary, vibrant office culture, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on continuous improvement and inclusivity.
- Why this job: Make a real impact on product performance and customer satisfaction.
- Qualifications: Experience in software QA and leadership skills are essential.
The predicted salary is between 45000 - 55000 £ per year.
Quality Assurance Manager
Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution.
We’re looking for a detail-oriented and proactive Quality Assurance Manager to oversee the testing and quality processes for our software developments.
If you are passionate about delivering defect-free solutions, enjoy leading teams, and want to make a measurable impact on product performance and customer satisfaction, we’d love to hear from you.
What we are looking for…
We’re seeking an experienced quality professional with a background in software development and testing.
You’ll lead a small team of QA Engineers to ensure that every product release meets the highest standards of performance and reliability, driving improvements in testing processes, automation, and delivery.
Location…
This role is based at our head office in Bracknell, Berkshire.
Key responsibilities of the role…
Planning & Process
- Review requirements, specifications and technical designs to provide meaningful feedback.
- Create structured test plans, test cases, and estimates for testing activities.
- Develop and execute automation scripts to increase efficiency and accuracy.
- Liaise with developers and product managers to align testing with system requirements.
Testing & Quality Assurance
- Identify, record, and track bugs across the development lifecycle.
- Perform regression testing and validate fixes.
- Apply robust testing processes for new and existing products to meet client needs.
- Conduct both manual and automated testing, ensuring effective debugging and validation.
Continuous Improvement
- Investigate non-conforming software and drive corrective actions.
- Document test results, maintain QA records, and produce training guidance to prevent recurrence of issues.
- Track QA metrics such as defect densities and open defect counts.
- Stay up to date with new tools, techniques, and test strategies to improve delivery.
Team Leadership & Development
- Lead, coach and motivate a small team of QA Engineers.
- Build succession plans and invest in professional growth within the team.
- Champion a culture of continuous improvement, recognition, and accountability.
About you…
- Bachelor’s degree in Computer Science, Engineering or related subject (or equivalent experience)
- Strong experience in software QA, ideally within Agile/Scrum environments
- In-depth knowledge of QA methodologies, tools, and processes
- Experience with automated testing tools and scripting
- Skilled in usability, performance or security testing (desirable)
- Familiarity with Microsoft SQL Server or similar database technology (desirable)
- Excellent analytical, problem-solving, and organisational skills
- High attention to detail with clear communication skills
- Experience working with ISO 9001 and ISO 27001 standards is an advantage
- Previous leadership or mentoring experience is desirable
About the Company…
Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaa S) in Europe.
With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US, our award-winning cloud technology powers mission-critical services for some of the world’s biggest organisations.
Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more.
We exist to make engagement easy – over any channel, any time, anywhere.
We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic.
We are committed to creating an inclusive workplace where individuals can thrive and grow.
#J-18808-Ljbffr
Quality Assurance Manager in Bracknell employer: contentguru
Content Guru is an exceptional employer that fosters a collaborative and innovative work culture in its Bracknell head office. With a strong focus on employee growth, we offer continuous learning opportunities and the chance to work on impactful projects that drive customer success. Our commitment to nurturing key relationships and delivering measurable outcomes ensures that every team member plays a vital role in our mission, making this a rewarding place to advance your career in SaaS.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Manager in Bracknell
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at contentguru or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to contentguru.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like contentguru.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like contentguru that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Quality Assurance Manager in Bracknell
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at contentguru.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at contentguru and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at contentguru
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If contentguru uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
