At a Glance
- Tasks: Join our Engineering Support team to deliver top-notch technical solutions and enhance customer experiences.
- Company: Content Guru, a leading provider of cloud communications solutions with a global presence.
- Benefits: Exciting career development opportunities in a thriving tech environment.
- Other info: Join us in Bracknell for a Graduate Assessment Day on August 11th, 2026.
- Why this job: Be part of a dynamic team transforming communications with cutting-edge technology.
- Qualifications: STEM degree and strong problem-solving skills required.
The predicted salary is between 25000 - 32000 £ per year.
Content Guru are thrilled to be hosting a Graduate Assessment Day here in our head office in Bracknell Berkshire on August 11th, to find the best STEM graduates to join our Engineering Support team.
Content Guruis a leadingprovider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience.
From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality.
This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.
What we are looking for...
We are looking for STEM graduates with a genuine passion for technology to join ourfantastic global Support team.
As a Support Engineer, you will deliver exceptional technical solutions to our customers from first call to resolution.
If you're a graduate keen to develop your career in a thriving technical environment, this is the role for you!
Location...
This role is based in our head office in Bracknell, Berkshire.
Key responsibilities of the role...
- Maintaining ownership of incidents from the initial customer report to resolution.
- Prioritising and categorising faults promptly, escalating to other teams in the business where necessary.
- Delivering software or infrastructure updates.
- Following appropriate technical troubleshooting guidelines and techniques to diagnose and resolve issues.
- Maintaining a commitment to keeping customers informed and build and maintain relationships of trust with customers.
- Providing excellent customer service at all times.
About you...
- Bachelors degree/equivalent in STEM or Computer Science related subject.
- Experience communicating technical information to a variety of technical and non-technical people.
- Highly technically able.
- Strong problem solving skills.
- Good experience of delivering customer service.
- Great spoken and written communication skills.
About the Company...
Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaa S) in Europe.
We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe.
Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).
Our mission is to enhance the way the world communicates.
With our omni-channel cloud contact centre solution, storm® we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as Web RTC.
We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.
We are an equal opportunities employer and consider all qualified and experienced applicants without regard to race, gender, religion, orientation, disability or any other characteristic protected by law.
We are devoted to our people and pride ourselves on developing and upskilling our employees to give them the best opportunities for success.
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Engineering Support Grad Assessment Day - 11th August 2026 in Bracknell employer: contentguru
Content guru is an exceptional employer that prioritises employee growth and engagement within its dynamic Bracknell office. With a strong focus on developing innovative people strategies, the company fosters a collaborative work culture that encourages professional development and offers unique opportunities for career advancement. Employees benefit from a supportive environment that values compliance and team retention, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Engineering Support Grad Assessment Day - 11th August 2026 in Bracknell
✨Get Involved in Engineering Societies
Join local engineering societies or student chapters; they often have networking events and workshops tailored for internship seekers. It's a great way to meet professionals and get insider tips on which companies, like contentguru, are hiring!
✨Attend Career Fairs and Workshops
Make the most of your university's career fairs! These events often feature companies looking specifically for interns, and they give us the chance to make a direct impression on recruiters from places like contentguru. Bring your best elevator pitch and showcase your enthusiasm!
✨Show Off Your Projects
Make sure to create a portfolio or a personal website showcasing any relevant projects you’ve worked on, whether it's uni assignments or personal projects. This visual representation will help you stand out during interviews or casual chats with engineers from contentguru!
✨Leverage Internships to Build Skills
Don't just aim for any internship; seek out those that allow you to learn and grow. Even roles at startups can offer hands-on experience that's invaluable. We should focus on companies like contentguru that may have rotational internship programmes, providing us with diverse experiences.
We think you need these skills to ace Engineering Support Grad Assessment Day - 11th August 2026 in Bracknell
Some tips for your application 🫡
Show Off Your Technical Skills:In the engineering world, we want to see your technical skills front and centre. When you’re crafting your CV, highlight any relevant coursework, projects, or software you’ve used. If you’ve got experience with CAD programs or any engineering software, make sure to mention that to grab our attention!
Tailor Your Motivation in the Cover Letter:This internship is all about learning and growth, so let us know why you're excited about this opportunity at contentguru. Your cover letter should reflect your passion for engineering and willingness to learn — share what makes us the perfect place for you to dip your toes into the industry!
Include Relevant Academic Projects:If you've completed any engineering projects, whether in class or on your own time, showcase those in your application. We love to see practical experience, even if it’s from school! Detail what you did, what techniques you used, and any challenges you faced. This shows us you can apply your knowledge in real-world situations.
Keep it Clear and Concise:When you're applying for an internship, we know it can be tempting to cram every detail into your CV or cover letter. But keep it clear and to the point! One page for your CV is usually enough — highlight the most relevant bits and make sure your passion for engineering shines through without any fluff.
How to prepare for a job interview at contentguru
✨Brush Up on Technical Fundamentals
For an engineering internship like the one at contentguru, it’s essential to have a solid grasp of core principles. Expect technical questions that test your understanding of basic engineering concepts. We recommend revising key topics relevant to the role and finding some example problems to solve ahead of time.
✨Show Your Passion for Engineering
During the interview, we should communicate our enthusiasm for engineering and the specific area you're applying to. Share any projects, coursework, or experiences that fuelled your interest. Companies like contentguru often look for candidates who not only have the skills but also a genuine passion for the field.
✨Prepare for Scenario-Based Questions
Be ready for situational questions that probe your problem-solving and critical-thinking abilities. You might be asked how you would approach a specific engineering challenge or design a solution to a hypothetical problem relevant to the industry. Think through a few scenarios before going in, as these can really demonstrate your thought process.
✨Highlight Your Teamwork Skills
Internships often involve collaboration, so we should be prepared to discuss our experiences working in teams. Have examples ready where you've worked as part of a group on projects, whether in a school setting or during co-curricular activities. This will show contentguru that we understand the importance of collaboration in engineering.
