Senior Solution Engineer, Personalization Strategist (f/m/d) in London

As a Personalization Solution Architect on Contentful's Professional Services team, you will serve as both a strategic advisor and technical authority. This hybrid role goes beyond implementation; you will be working with executives and business leaders to shape personalization strategies, define success metrics, and drive measurable ROI from personalization initiatives. You will design and oversee sophisticated solutions leveraging Contentful Personalization and broader composable technologies, guiding customers through their digital maturity journey. By blending strategy consulting, solution design, and delivery leadership, you will ensure our customers achieve both technical adoption and long‐term business impact.

What to expect?

• Strategic Consulting
  • Partner with senior business and marketing stakeholders to define personalization strategies, business objectives, and KPIs.
  • Conduct executive workshops and maturity assessments to help customers evolve their personalization capabilities.
  • Advise on organizational change management, governance, and operating models to scale personalization globally.
  • Translate strategic vision into actionable roadmaps—phasing capabilities from quick wins to enterprise‐scale programs.
• Solution Architecture & Implementation
  • Architect personalization solutions that combine Contentful Personalization with data sources (CDPs, CRMs, analytics, AI models).
  • Lead discovery sessions, design sessions, and proof‐of‐concepts, demonstrating value from segmentation, experimentation, and AI‐powered personalization.
  • Provide guidance on data readiness, integration patterns, and performance optimization across composable architectures.
  • Enable customer teams through documentation, reference architectures, and reusable frameworks.
• Thought Leadership & Enablement
  • Act as a subject‐matter expert on personalization best practices—both within Contentful and externally with customers.
  • Contribute to the development of accelerators, methodologies, and playbooks that scale personalization success.
  • Deliver strategic insights and feedback loops to Product and Engineering to influence the evolution of Contentful Personalization.
  • Mentor internal team members and support field enablement across Sales, Customer Success, and Solution Engineering.

What you need to be successful?

• Strategic consulting experience: Proven background in management consulting, customer strategy, or digital transformation in addition to solution architecture.
• Deep understanding of personalization platforms, A/B testing, and AI/ML‐powered segmentation, preferably in enterprise contexts.
• Track record of engaging with C‐suite and senior business leaders to drive strategic decision‐making.
• Strong technical background with SaaS platforms, composable architecture, and data integrations (APIs, CDPs, analytics).
• Professional experience designing or implementing microservices‐based architectures.
• Hands‐on proficiency with modern web technologies, such as React/Next.js, Vue, Angular, REST and GraphQL APIs, and cloud‐based microservices.
• Familiarity with web rendering approaches (server‐side, client‐side, hybrid, SSG, ISR) and modern frameworks (Next.js, Nuxt.js, Remix, Gatsby).
• Skilled communicator, equally comfortable with executive storytelling and technical deep dives.
• Experience leading cross‐functional workshops, maturity assessments, and business case development.
• Willingness to travel up to 25% to facilitate executive strategy workshops and onsite engagements.

What success looks like?

• Customers see measurable business impact (higher conversions, engagement, or ROI) tied directly to personalization strategies you design.
• Contentful is positioned as a trusted strategic partner, not just a technology vendor.
• Customer organizations adopt repeatable frameworks and governance models you help define.
• Internal teams leverage your expertise to scale personalization enablement across industries and regions.

What's in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences.
• Full‐time employees receive Stock Options for the opportunity to share in the success of our company.
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work‐Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days.
• Time off to care for and focus on your growing family.
• Use your personal annual education budget to improve your skills and grow in your career.
• Enjoy a full range of virtual and in‐person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties.
• An annual wellbeing stipend to care for your physical, financial, or emotional health.
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

Who are we?

Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real‐time experimentation, powering next‐generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.

Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!

If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.

Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat‐based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have.