Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to ensure enterprise customer success and satisfaction.
- Company: Join Contentful, a forward-thinking company focused on customer outcomes.
- Benefits: Competitive salary, professional development, and a supportive work culture.
- Why this job: Make a real impact by driving customer value and fostering strong relationships.
- Qualifications: 5+ years in customer success with leadership experience.
- Other info: Opportunity to shape strategies and influence product development.
The predicted salary is between 70000 - 90000 £ per year.
We are looking for a highly motivated and experienced Senior Manager, Customer Success EMEA Enterprise (f/m/d) to join our dynamic team at Contentful. In this role, you will develop and execute strategies to ensure the success and satisfaction of our enterprise-level customers, building strong relationships with key stakeholders, driving the adoption of our products and services, and maximizing customer value. You will play a pivotal role in retaining and growing revenue, managing renewal strategy and guiding a high‑performance team.
Responsibilities
- Lead and grow your CSM team: recruit, hire, mentor and invest deeply in their development, fostering a culture of accountability, continuous improvement and customer outcomes.
- Own a portfolio of around 25–30 enterprise accounts, serving as trusted advisors and delivering real business outcomes through regular business reviews, health monitoring and value‑led interactions.
- Collaborate with CS leadership, AEs, and Regional Sales Directors to align on territory strategy, retention targets, expansion, upsell and cross‑sell opportunities, treating renewals as the natural result of consistent value delivery.
- Partner with Sales, Product and Support to shape and execute the customer success strategy, building playbooks, processes and best practices that enable scalable, consistent performance, and defining the metrics that drive excellence.
- Champion customer advocacy, feeding structured insights back to Product, Engineering and Marketing to influence product roadmap and align with customer priorities.
- Execute a tight weekly forecasting cadence, presenting pipeline health and quota progress to senior leadership, and set high performance standards for the team.
Qualifications
- 5+ years in customer success or related fields.
Senior Manager , Customer Success EMEA Enterprise (f/m/d) in London employer: Contentful
Contact Detail:
Contentful Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager , Customer Success EMEA Enterprise (f/m/d) in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show up with questions that demonstrate your interest in their mission and how you can contribute to their success.
✨Tip Number 3
Practice your pitch! You need to be able to articulate your experience and how it aligns with the role. We suggest rehearsing with a friend or in front of a mirror until you feel confident.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Senior Manager , Customer Success EMEA Enterprise (f/m/d) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Manager, Customer Success role. Highlight your achievements in customer success and team leadership to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how your experience can help drive value for our enterprise customers. Be genuine and let your personality come through.
Showcase Your Leadership Skills: Since this role involves leading a team, make sure to highlight your leadership style and any relevant experiences. We want to see how you’ve mentored others and fostered a culture of accountability and improvement.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Contentful
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to enterprise accounts. Be ready to discuss how you've used these metrics in previous roles to drive customer satisfaction and retention.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and developing teams. Think about specific instances where you mentored team members or fostered a culture of accountability and improvement.
✨Understand the Company’s Products
Dive deep into Contentful's products and services. Be prepared to discuss how you would drive adoption and deliver value to enterprise customers, showcasing your understanding of their needs and challenges.
✨Collaborate and Communicate
Think about how you’ve successfully collaborated with sales, product, and support teams in the past. Be ready to share strategies for aligning on customer success goals and driving cross-functional initiatives.