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- Tasks: Help EMEA customers maximise value and ensure stellar experiences with our platform.
- Company: Join Contentful, a leading tech company focused on customer success.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by driving customer satisfaction and retention in a dynamic environment.
- Qualifications: 3+ years in a customer-facing role and strong communication skills required.
- Other info: Opportunity to travel for customer meetings and collaborate with diverse teams.
The predicted salary is between 36000 - 60000 £ per year.
As a Customer Success Manager, Growth at Contentful you will work directly with our EMEA customers to maximize value from our platform and deliver a stellar experience. You will help customers achieve both technical and business goals while driving retention and growth. This high‑velocity role requires managing many customers across all stages of their journey and ensuring positive experiences to hit retention benchmarks.
Responsibilities:
- Monitor and guide new EMEA customers to ensure value expectations are aligned and achieved from the beginning.
- Execute customer programs and partner with product, sales, and marketing teams.
- Leverage tech tools to manage day‑to‑day work with high throughput, continually optimizing workflows for maximum effectiveness.
- Drive product adoption, customer satisfaction, and overall influence on customer health scores.
- Monitor usage and health scores to proactively mitigate risks and nurture accounts for expansion.
- Partner with the Renewal team early and often to maintain a high rate of customer retention.
- Translate customer insights into actionable feedback for product and go‑to‑market teams and follow up on progress with PMs.
- Prepare to travel ~10% annually for customer onsite meetings.
Qualifications:
- College or university degree preferred.
- Excellent oral and written communication skills in English.
- 3+ years of experience in a customer‑facing role (Customer Success Management or similar).
Customer Success Manager Growth in London employer: Contentful
Contact Detail:
Contentful Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager Growth in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Success Manager.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer success. Think about how you’ve driven product adoption or improved customer satisfaction in past roles. We want to hear your stories!
✨Tip Number 3
Showcase your tech-savviness! Familiarise yourself with tools that help manage customer relationships and workflows. Mentioning specific tools during your interview can set you apart as someone who’s ready to hit the ground running.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your excitement for the role can keep you top of mind. Plus, it shows we’re genuinely interested in the position.
We think you need these skills to ace Customer Success Manager Growth in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer-facing roles and how you've driven retention and growth in previous positions. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your written skills. Keep it clear, concise, and engaging. We love a good story, so feel free to share examples of how you've successfully communicated with customers in the past.
Highlight Your Tech Savvy: Mention any tech tools or platforms you've used to manage customer relationships or optimise workflows. We’re all about leveraging technology at StudySmarter, so showing us your familiarity with these tools will definitely give you an edge!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you're keen on joining the StudySmarter family!
How to prepare for a job interview at Contentful
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success management. Understand key metrics like customer health scores and retention benchmarks, as these will likely come up in your interview. Being able to discuss how you've driven product adoption or improved customer satisfaction in past roles will show you're a great fit.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, prepare to demonstrate your ability to convey complex ideas clearly. You might be asked to explain how you would handle a difficult customer situation, so think of examples where your communication made a difference in resolving issues.
✨Familiarise Yourself with Tech Tools
Get to know the tech tools commonly used in customer success management. If you have experience with CRM systems or analytics tools, be ready to discuss how you've leveraged them to optimise workflows. This will show that you can hit the ground running and manage multiple customers effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about times when you've had to mitigate risks or nurture accounts for expansion. Prepare specific examples that highlight your strategic thinking and ability to drive results, as this is crucial for the role.
