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For Companies At a Glance
- Tasks: Manage client accounts and drive customer success across EMEA.
- Company: Leading digital experience platform focused on client growth.
- Benefits: Competitive salary, great benefits, and opportunities for professional development.
- Why this job: Make a real impact by helping clients achieve their goals and driving company growth.
- Qualifications: 5+ years in customer-facing roles with strong communication skills in English and French or Italian.
- Other info: Join a dynamic team with a focus on client success and retention.
The predicted salary is between 36000 - 60000 £ per year.
A leading digital experience platform is seeking a Customer Success Manager to work with EMEA clients. You will help customers achieve their goals while driving retention and growth for the company.
Your responsibilities will include:
- Managing 25-30 accounts
- Negotiating contract terms
- Ensuring customer success
Ideal candidates should have over 5 years of experience in customer-facing roles and strong communication skills in English and either French or Italian. This role offers competitive compensation and benefits.
EMEA Customer Success Manager — Strategic Renewals & Growth employer: Contentful
Contact Detail:
Contentful Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA Customer Success Manager — Strategic Renewals & Growth
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Success Manager.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer success and account management. We should also think of specific examples from our past experiences that showcase our skills in driving retention and growth.
✨Tip Number 3
Showcase your language skills! If you speak French or Italian, make sure to highlight this during interviews. It’s a big plus for EMEA clients and shows we’re ready to connect with a diverse customer base.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive tips and resources available there to help us stand out.
We think you need these skills to ace EMEA Customer Success Manager — Strategic Renewals & Growth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Customer Success Manager. Highlight your experience in managing accounts and driving customer success, especially in EMEA markets. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer success and how your background makes you a perfect fit for this role. Don’t forget to mention your language skills if you speak French or Italian!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to drive retention and growth. Numbers speak volumes, so include metrics where possible to show how you've made an impact in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Contentful
✨Know Your Accounts
Before the interview, research the types of accounts you might be managing. Understand their industries, challenges, and how the company’s platform can help them achieve their goals. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've successfully communicated with clients in the past. Think about times when you negotiated contract terms or resolved conflicts. Practising these scenarios will help you articulate your experience clearly during the interview.
✨Demonstrate Customer Success Strategies
Be ready to discuss specific strategies you've used to drive customer retention and growth. Prepare case studies or success stories that highlight your ability to manage accounts effectively and ensure customer satisfaction. This will illustrate your expertise and fit for the role.
✨Language Proficiency Matters
If you speak French or Italian, make sure to mention it! Be prepared to demonstrate your language skills during the interview. This could involve answering a few questions in that language or discussing how you’ve used it in previous roles to enhance customer relationships.
