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For Companies At a Glance
- Tasks: Help EMEA customers maximise value and ensure stellar experiences with our platform.
- Company: Join Contentful, a leading digital experience platform with a focus on innovation.
- Benefits: Enjoy stock options, generous paid time off, and a wellbeing stipend.
- Why this job: Make a real impact by driving customer success and satisfaction in a dynamic environment.
- Qualifications: 3+ years in customer-facing roles and excellent communication skills required.
- Other info: Work in an inclusive culture that values work-life balance and career growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
As a Customer Success Manager, Growth at Contentful you will work directly with our EMEA customers to maximize value from our platform and deliver a stellar experience. You will help customers achieve both technical and business goals while driving retention and growth. This high‑velocity role requires managing many customers across all stages of their journey and ensuring positive experiences to hit retention benchmarks.
Responsibilities
- Monitor and guide new EMEA customers to ensure value expectations are aligned and achieved from the beginning.
- Execute customer programs and partner with product, sales, and marketing teams.
- Leverage tech tools to manage day‑to‑day work with high throughput, continually optimizing workflows for maximum effectiveness.
- Drive product adoption, customer satisfaction, and overall influence on customer health scores.
- Monitor usage and health scores to proactively mitigate risks and nurture accounts for expansion.
- Partner with the Renewal team early and often to maintain a high rate of customer retention.
- Translate customer insights into actionable feedback for product and go‑to‑market teams and follow up on progress with PMs.
- Prepare to travel ~10% annually for customer onsite meetings.
Qualifications
- College or university degree preferred.
- Excellent oral and written communication skills in English.
- 3+ years of experience in a customer‑facing role (Customer Success Management or Account Management).
- Past history of meeting or exceeding goals.
- Strong cross‑functional participation and collaboration as a key team player.
- Understanding of Contentful APIs and modern content management stack; ability to craft custom queries and reports.
- Well‑developed attention to detail and organization skills; follow processes and suggest improvements.
- Technical understanding and keen interest in technology; ability to communicate high‑level technical concepts to customers.
- Customer‑first mindset, winning by helping customers succeed.
Benefits
- Stock options for full‑time employees.
- Family and fertility benefits, including a lifetime reimbursable wallet.
- Generous paid time off, vacation days, sick days, education days, compassion days, and volunteer days.
- Annual wellbeing stipend and education budget.
- Monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
- New hire office equipment stipend for hybrid or distributed employees.
Who We Are
Contentful is a leading digital experience platform that blends composability with native AI capabilities to power next‑generation digital experiences. With more than 4,200 organizations worldwide, we enable dynamic personalization, automated content delivery, and real‑time experimentation. We value work‑life balance, inclusive culture, and equal opportunity. All qualified applications will receive consideration without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, or disability.
Customer Success Manager Growth employer: Contentful
Contact Detail:
Contentful Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager Growth
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Contentful on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Contentful's platform inside out. Familiarise yourself with their APIs and how they help customers succeed. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Showcase your customer-first mindset during interviews. Share specific examples of how you've helped customers achieve their goals in previous roles. This will demonstrate that you’re the right fit for the Customer Success Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Contentful.
We think you need these skills to ace Customer Success Manager Growth
Some tips for your application 🫡
Show Your Customer-Centric Mindset: Make sure to highlight your customer-first approach in your application. We want to see how you've helped customers succeed in the past, so share specific examples that demonstrate your commitment to their growth and satisfaction.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that align with the Customer Success Manager role. We love seeing candidates who take the extra step to connect their background with our needs.
Be Clear and Concise: When writing your application, clarity is key. Use straightforward language and keep your points concise. We appreciate well-organised applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re genuinely interested in joining our team at Contentful!
How to prepare for a job interview at Contentful
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of Customer Success Management. Understand how to drive product adoption and customer satisfaction, as well as how to monitor health scores. Being able to discuss these concepts confidently will show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role requires excellent oral and written communication skills, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations. This will demonstrate your ability to maintain a customer-first mindset.
✨Familiarise Yourself with Contentful's Tools
Get to know Contentful’s APIs and modern content management stack before the interview. If you can talk about how you’ve used similar tech tools to optimise workflows or manage customer accounts, it’ll give you an edge. Showing that you have a technical understanding will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer scenarios. Think about times when you’ve had to mitigate risks or nurture accounts for expansion. Having concrete examples ready will help you illustrate your problem-solving skills and your ability to drive retention and growth.
