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For Companies At a Glance
- Tasks: Build relationships with enterprise customers and ensure they maximise value from our platform.
- Company: Join a leading tech company focused on customer success in the EMEA region.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic role with a chance to work with top-tier clients and drive product innovation.
- Why this job: Be a trusted advisor and make a real impact on customer satisfaction and retention.
- Qualifications: Experience in customer success or account management, strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
About the Opportunity
As a Customer Success Manager EMEA, you will work directly with Contentful customers in the EMEA region to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will help our customers achieve both their technical and business goals while driving retention and growth for Contentful. You will partner closely with our sales, partner organization, and professional services teams, and amplify customer voices internally by driving continuous feedback into our product and customer teams. This role is budgeted to begin in our financial Q4, and we are currently looking to connect with candidates who would be open to a potential start between November and December.
What to Expect
- Build and own relationships across a full book of business and embody the trusted advisor role, managing a book of business of around 25-30 enterprise accounts.
- Monitor and guide new customers to ensure value expectations are aligned and achieved from the beginning.
- Understand and advise customers’ priorities with Contentful, capture and communicate KPIs and outcomes through a defined path to maturity and success.
- Drive product adoption, customer satisfaction, and overall influence on customer health scores.
- Lead effective and consistent customer Business Reviews based on the defined business goals of the customer.
- Flag and proactively mitigate risks within a book of business.
- Drive the renewal conversations to close with Contentful’s largest and most strategic logos.
- Confidently negotiate pricing and contract terms with procurement teams in the Fortune top 20.
- Close renewals on time and forecast them accurately to leadership weekly.
- Create and drive customer close plans for renewal.
- Translate customer insights into actionable feedback for our product and go-to-market teams.
Customer Success Manager - Dedicated f/m/d) employer: Contentful
Contact Detail:
Contentful Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Dedicated f/m/d)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Contentful on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Contentful's platform inside out. Familiarise yourself with their customer success strategies and think about how you can contribute to driving product adoption and customer satisfaction.
✨Tip Number 3
Showcase your relationship-building skills! During interviews, share examples of how you've successfully managed enterprise accounts and driven renewals. This will demonstrate that you can embody the trusted advisor role they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Customer Success Manager - Dedicated f/m/d)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience with customer relationships and how you've helped clients achieve their goals. We want to see how you can bring value to our team!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven customer satisfaction or improved retention rates in previous roles. Numbers speak volumes, so if you’ve got metrics to back up your claims, flaunt them!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can build genuine relationships with our customers, so don’t be afraid to show us who you are and what makes you passionate about customer success.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Contentful
✨Know Your Customer Success Metrics
Familiarise yourself with key customer success metrics like NPS, churn rate, and customer lifetime value. Be ready to discuss how you've used these metrics in previous roles to drive customer satisfaction and retention.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built strong relationships with clients in the past. Highlight your ability to act as a trusted advisor and how you’ve helped customers achieve their goals through effective communication and support.
✨Understand Contentful's Value Proposition
Research Contentful thoroughly. Understand its platform, features, and how it stands out in the market. Be prepared to discuss how you can help customers maximise their use of the platform and drive product adoption.
✨Prepare for Negotiation Scenarios
Since you'll be negotiating pricing and contract terms, practice your negotiation skills. Think about how you would approach discussions with procurement teams and be ready to share strategies that have worked for you in the past.