Senior Technical Enablement Manager (f/m/d) in London

The Customer Insights & Adoption (CIA) team is hiring a senior architect to lead internal technical enablement across Contentful's product portfolio and recommended ways of building. You will serve as a deeply technical, highly cross‐functional subject matter expert who empowers internal teams, customers, and partners to adopt Contentful with confidence and consistency. You'll apply your industry experience, consultative leadership, and passion for teaching to build scalable programs and toolkits that drive a shared understanding of what good looks like, inform product innovation, and guide business strategy.

What to expect?

• Own and evolve internal technical enablement on Contentful product features, implementation patterns, and best practices for the Customer Experience organization (e.g. Customer Success Management, Professional Services, Learning Services, Customer Support Engineering) and cross‐functional teams (e.g. Sales Engineering, Partnerships).
• Serve as a company‐wide Contentful subject matter expert by engaging closely with internal teams to develop prescriptive implementation guidance and synthesize it into workshops, enablement materials, tools, examples and other resources.
• Establish a strategic, scalable technical enablement practice that supports continuous education, centralized knowledge sharing, and consistent understanding across teams, customers, and solution partners.
• Partner closely with Field Enablement to develop a cadence of training and learning sessions that align technical enablement with go‐to‐market strategies.
• Collaborate with Product, Product Marketing and Demo teams throughout the product development lifecycle to evaluate new features, provide actionable feedback, and influence decisions as a trusted advisor.
• Coordinate closely with Professional Services to translate customer implementation insights into impactful enablement content; coordinate with Learning Services and Developer Experience to ensure messaging and guidance are aligned across courses, training, and documentation.
• Create, curate, and maintain a library of enablement materials including feature usage guidance, prescriptive patterns, use cases, discovery questions, and architectural recommendations.
• Develop and deliver internal workshops and technical training that effectively support both technical and non‐technical audiences; model excellent virtual facilitation and learner engagement techniques.
• Contribute to and help lead strategic enablement initiatives, such as starter kits, maturity models, trial environments, and other cross‐team projects that strengthen our internal, customer, and partner ecosystem.
• Support Customer Success Managers and Partner Managers as a technical advisor during select customer and partner engagements, providing clarity on architecture, implementation decisions, and best practice adoption.

What you need to be successful?

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.
• 5+ years in a customer‐facing Solution Architect, Technical Consultant, or Implementation Consultant role. Consulting experience is preferred; candidates must have experience leading technical discussions with both technical and non‐technical stakeholders.
• Proven expertise with API‐first, composable content platforms (i.e. Contentful, Contentstack, Sanity); experience with legacy CMS platforms (i.e. Drupal, AEM, Sitecore) a plus.
• Strong understanding of composable/MACH principles, headless CMS architecture, and best practices for building content‐driven applications.
• Professional experience designing or implementing microservices‐based architectures and transitioning away from monolithic systems.
• Hands‐on proficiency with modern web technologies, such as React/Next.js, Vue, Angular, REST and GraphQL APIs, and cloud‐based microservices.
• Familiarity with web rendering approaches (server‐side, client‐side, hybrid, SSG, ISR) and modern frameworks (Next.js, Nuxt.js, Remix, Gatsby).
• Experience with commerce and marketing technology platforms, as well as personalization, experimentation, and analytics tools (preferred).
• Strong presentation, interpersonal, and facilitation skills — able to engage technical and non‐technical audiences.
• Experience creating and delivering both in‐person and virtual workshops, training, or educational content.
• Well‐organized, with the ability to manage multiple concurrent projects, communicate effectively across all levels of the organization, and the desire to own new challenges.

What's in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences.
• Full‐time employees receive Stock Options for the opportunity to share in the success of our company.
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work‐Life balance and You Time!
• A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days.
• Time off to care for and focus on your growing family.
• Use your personal annual education budget to improve your skills and grow in your career.
• Enjoy a full range of virtual and in‐person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties.
• An annual wellbeing stipend to care for your physical, financial, or emotional health.
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

Who are we?

Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real‐time experimentation, powering next‐generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.

Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!

If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.