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- Tasks: Drive customer success programs and build strong relationships with EMEA clients.
- Company: Leading digital experience platform in the UK with a focus on customer satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real impact by helping customers maximise their platform value.
- Qualifications: 3+ years in customer success or account management with excellent communication skills.
- Other info: Join a collaborative team dedicated to enhancing customer experiences.
The predicted salary is between 28800 - 42000 £ per year.
A leading digital experience platform in the UK is seeking a Customer Success Manager to work with EMEA customers, ensuring they maximize value from the platform. The role involves driving customer programs, aligning value expectations, and fostering strong customer relationships.
Ideal candidates will have over 3 years of experience in customer success or account management and exhibit excellent communication skills. This position supports a collaborative environment aimed at enhancing customer satisfaction and retention.
Growth-Driven Customer Success Manager, EMEA in London employer: Contentful GmbH
Contact Detail:
Contentful GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Growth-Driven Customer Success Manager, EMEA in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want to see how you can align your experience with their goals, so come ready with examples of how you've driven customer success in the past.
✨Tip Number 3
Show off your communication skills! During interviews, practice active listening and respond thoughtfully. This will demonstrate your ability to foster strong customer relationships, which is key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Growth-Driven Customer Success Manager, EMEA in London
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for helping customers thrive. Share specific examples of how you've driven customer success in the past and how you can bring that energy to our team.
Tailor Your Experience: Make sure to highlight your relevant experience in customer success or account management. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements and skills that match our needs.
Communicate Clearly: Since excellent communication is key for this role, ensure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your communication prowess right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Contentful GmbH
✨Know the Platform Inside Out
Before your interview, make sure you thoroughly understand the digital experience platform. Familiarise yourself with its features, benefits, and how it can drive value for customers. This knowledge will help you demonstrate your ability to align customer expectations with the platform's offerings.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles that highlight your experience in customer success or account management. Focus on how you've driven customer programmes, improved satisfaction, and built strong relationships. Use metrics where possible to quantify your impact.
✨Emphasise Communication Skills
Since excellent communication is key for this role, be ready to showcase your skills during the interview. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where your communication made a significant difference in customer outcomes.
✨Demonstrate a Collaborative Mindset
This position thrives in a collaborative environment, so be prepared to discuss how you've worked effectively with teams in the past. Share examples of how you’ve collaborated with colleagues to enhance customer satisfaction and retention, showing that you’re a team player who values input from others.
